Parts Interpreter- Junior & Senior Opportunities
Parts Interpreter- Junior & Senior Opportunities Available
Location: Townsville
Hours: Full Time
The Opportunity
We're growing our Parts & Accessories team at Mike Carney Toyota – and we want people who are ready to learn, develop, and build a career.
We have multiple roles available and are looking for:
- Experienced Parts professionals ready to make an impact, and
- Junior team members eager to start or grow their career in automotive parts.
At our dealership, you'll receive full training, hands-on guidance, and mentoring to help you succeed, no matter your experience level. You'll work in a high-performing, customer-focused environment where your contribution is valued and career progression is real.
Join a team known for excellence, with a world-renowned model line-up, and a commitment to delivering Quality, Reliability, and Durability at every turn.
What You'll Be Doing
As the key link between our dealership and customers, you'll play a vital role in providing an Unbelievable Customer Experience by:
- Assisting with parts enquiries and accurate quoting using Toyota systems
- Identifying and upselling parts and accessories during repairs or scheduled servicing
- Preparing clear, itemised service quotes including parts, availability, and estimated delivery times
- Ensuring estimates are complete and accurate, including labour and additional items
- Communicating customer needs to the workshop team to ensure first-time fixes
- Following up on quotes and maximising sales opportunities
- Maintaining accurate records of all customer interactions and quote outcomes
- Providing friendly and professional support throughout the customer journey—from service booking to post-service follow-up
Why You'll Love Working With Us
- Free gym membership – stay fit and focused
- All-expenses-paid staff trips – including sailing, 4WD tours, and Hamilton Island getaways
- Monthly staff lunches and team events
- Free Cowboys footy tickets
- Uniforms provided, plus a cleaning allowance
- Ongoing training and professional development – including online and in-person
- Staff discounts on vehicles, servicing, and parts
- Service excellence awards and incentive programs
- Clear career progression – we promote from within
- Health insurance discounts
This is more than just a job; it's a long-term career opportunity with a business that truly values its people.
Who We're Looking For
We're looking for a confident, organised individual with a positive attitude and a strong focus on customer service. Ideally, you'll bring:
- Previous experience in customer service or sales (automotive industry preferred)
- A motivated, proactive approach with the ability to work independently and in a team
- Excellent interpersonal and communication skills
- Strong time management and problem-solving abilities
- A professional appearance and friendly disposition
- Computer literacy and a willingness to learn new systems
- Basic automotive knowledge (desirable but not essential)
Bonus Points For
- Prior experience in automotive Parts and Service
- Demonstrated ability to upsell and drive sales outcomes
What's In It for You?
- Ongoing training and development – both in-house and external
- Career progression opportunities within a strong, stable brand
- Access to exclusive Toyota employee vehicle purchase programs and benefits
- Supportive team environment in a modern, first-class facility
- Competitive remuneration package
Mike Carney Toyota is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where everyone feels welcome and respected.
Parts Interpreter- Junior & Senior Opportunities in Townsville employer: Mike Carney Group
Lexus of Townsville is an exceptional employer that offers a unique opportunity to work with one of Australia's most prestigious automotive brands. With a strong focus on professionalism and customer experience, employees benefit from a supportive work culture that encourages personal growth and development. The dealership provides a sophisticated environment where sales professionals can thrive, build lasting relationships, and represent a luxury brand that values quality and service.
