At a Glance
- Tasks: Design and maintain complex IT solutions while mentoring junior team members.
- Company: MIIT Solutions, a supportive and innovative tech company in Merrylands.
- Benefits: Competitive pay, professional development, flexible work options, and modern tech access.
- Other info: Enjoy a collaborative environment with great career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in managed services.
- Qualifications: 5+ years in MSP, strong Microsoft 365 skills, and excellent communication.
The predicted salary is between 82800 - 101200 $ per year.
MIIT Solutions Pty Ltd is seeking experienced MSP Engineers at Level 3 to join our growing technical team.
This is a full-time position based in Merrylands, NSW, where you will take on a senior technical role providing expert-level support and solutions within our managed services environment.
As an MSP Engineer Level 3, you will be responsible for designing, implementing, and maintaining complex IT infrastructure solutions for our diverse customer base, whilst mentoring junior team members and driving continuous improvement across our service delivery.
Key responsibilities
- Assisting the Service Desk with escalated support calls and technical issues.
- Managing and supporting Microsoft 365 environments, including Exchange Online, Share Point, One Drive, Entra ID, Intune, and Microsoft security solutions.
- Monitoring and maintaining customer environments to proactively identify and resolve issues.
- Managing and monitoring Saa S backup solutions.
- Working with Kaseya RMM and PSA for monitoring, automation, patch management, ticketing and remediation.
- Supporting managed services operations and ensuring customer systems remain secure, compliant, and operational.
- Assisting with customer onboarding, technical documentation, and project delivery where required.
- Providing pre-sales technical support, including solution design, scope development, customer meetings, and assisting with proposals and statements of work.
- Maintaining a strong customer service focus while working across multiple client environments.
- Travelling to customer premises.
About you
- Minimum 5 years' experience in an MSP or similar managed services environment.
- Strong Microsoft 365 administration and troubleshooting skills.
- Experience with endpoint management, security, backups, and monitoring platforms.
- Knowledge of networking, firewalls, DNS, email security, and cloud technologies.
- Experience with Kaseya products would be highly regarded.
- Excellent communication and customer skills.
- Ability to work independently while contributing to a collaborative team environment.
About us
MIIT Solutions Pty Ltd offers a supportive, collaborative workplace with competitive remuneration, professional development and certification opportunities, flexible working arrangements, and access to modern technologies.
We value innovation, work-life balance and employee wellbeing.
- Competitive remuneration.
- Professional development and certification opportunities.
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MSP Engineers - Level 3 in Sydney employer: MIIT Solutions Pty Ltd
MIIT Solutions Pty Ltd is an exceptional employer located in Merrylands, NSW, offering a supportive and collaborative work environment for MSP Engineers at Level 3. With a strong focus on professional development, competitive remuneration, and flexible working arrangements, employees are encouraged to innovate while maintaining a healthy work-life balance. The company also prioritises employee wellbeing and provides opportunities for growth through mentorship and access to modern technologies.
