Join Miele's Professional team and play a key role in supporting the delivery of premium sales and service solutions to our commercial customers. As the Business Support Coordinator – Professional, you'll be at the centre of our operations, coordinating service agreements, supporting sales activities and ensuring customers receive a seamless experience from enquiry through to delivery.
This is a diverse role that combines customer service, sales coordination and operational support, making it ideal for someone who enjoys building relationships, solving problems and working collaboratively across multiple teams.
Your Responsibilities
- Coordinate Professional service agreements (PROtect), including quotations, renewals, scheduling and database management
- Support customers by managing service enquiries, maintenance bookings and spare parts orders, ensuring timely and effective resolution
- Assist the Sales team with quotations, order processing, CRM updates and sales administration activities
- Coordinate Professional equipment orders, deliveries and customer communications to ensure projects are completed smoothly
- Maintain accurate records, databases and reporting while ensuring compliance with company processes and service standards
- Work collaboratively across Sales, Service and Operations to identify opportunities for continuous improvement and enhance the customer experience
- Provide administrative and operational support to ensure the efficient day-to-day running of the Professional business
What We Are Looking For
Must-have
- Previous experience in customer service, sales support, service coordination or business support
- Exceptional organisational skills with the ability to manage multiple priorities and deadlines
- Strong communication skills with a customer-first approach
- Excellent attention to detail and a commitment to delivering accurate, high-quality work
- Strong problem-solving skills and the ability to work collaboratively across multiple teams
Nice-to-have
- Experience in service scheduling or service administration
- Experience supporting sales teams or managing customer accounts
- Intermediate Microsoft Office skills and confidence using CRM or ERP systems
- Experience within a commercial, technical or service-based industry
- Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wednesday team connection day
- Quarterly Life Leave – one paid day each quarter to recharge
- Personal development and career opportunities
