At a Glance
- Tasks: Support and troubleshoot applications, ensuring smooth operations for users across Australia and New Zealand.
- Company: Join Miele, a world leader in premium domestic appliances with a family-run ethos.
- Benefits: Enjoy hybrid work, quarterly life leave, and access to wellbeing programs.
- Other info: Great opportunities for personal and professional growth in a supportive environment.
- Why this job: Be part of a dynamic IT team making a real impact on customer experience.
- Qualifications: Strong problem-solving skills and excellent communication are essential.
The predicted salary is between 62100 - 75900 $ per year.
About Miele
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.
About Your Workplace
Join Miele’s IT team and play a key role in supporting the systems that power our business across Australia and New Zealand. As an Application System Support Consultant, you will work closely with internal teams and external partners to ensure our applications run smoothly, efficiently and continuously improve. This role offers a unique mix of technical support, systems administration and user engagement in a dynamic, customer-focused environment.
Your Responsibilities
- System support & troubleshooting: provide timely support to internal and external users, resolving system issues and responding to service requests
- Point of Sale administration: maintain and enhance POS systems, catalogues, pricing and user access to ensure a seamless customer experience
- Systems improvement: collaborate with IT teams and external providers to continuously improve applications including ASW, ETD and LMS
- User support & training: manage support channels (hotline/email), assist users with system queries and provide guidance to improve system use
- Data & configuration management: maintain pricing, promotions, EDI configurations and system integrations across ANZ
- Process optimisation: identify system issues, create standardised processes and contribute to system enhancements and projects
- Cross-functional collaboration: work closely with IT, Customer Care, Sales, Warehouse and other stakeholders to support business operations
What We Are Looking For
Must-have:
- Strong problem-solving skills with the ability to troubleshoot and resolve system issues
- Excellent communication and interpersonal skills with a customer-focused mindset
- High attention to detail and ability to manage multiple priorities
- Strong organisational and time management skills
- Good computer literacy with the ability to quickly learn new systems
Nice-to-have:
- Experience in application or systems support, service desk or IT support roles
- Exposure to POS systems, ERP systems or eLearning platforms
- Experience with Microsoft Office (Excel, Word, PowerPoint) and system configuration
- Understanding of key business processes (e.g. order entry, warehousing, service operations)
Our Benefits
- Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wednesday team connection day
- Quarterly Life Leave – one paid day each quarter to recharge
- Personal development and career opportunities
- Access a wide range of wellbeing programs, including annual flu vaccinations, employee assistance program and holistic support
Hybrid Application Systems Support Consultant employer: Miele AG
Miele is an exceptional employer that fosters a supportive and dynamic work environment, particularly for the Application System Support Consultant role in Hawthorn East. With a strong emphasis on personal and professional growth, employees benefit from hybrid working arrangements, quarterly life leave, and access to comprehensive wellbeing programs, all while contributing to a company renowned for its commitment to quality and innovation.
