At a Glance
- Tasks: Provide exceptional customer service via calls and emails, solving queries and upselling products.
- Company: Join Midway, a leading independent supplier of concrete and quarry products in Victoria.
- Benefits: Competitive pay, ongoing training, and career progression opportunities.
- Other info: Supportive team environment with opportunities for growth.
- Why this job: Be the vital link between customers and our business, making a real impact.
- Qualifications: 1 year of customer service experience and strong communication skills.
The predicted salary is between 16.2 - 19.8 $ per hour.
Midway is one of the largest local independent supplier of concrete and quarry products in Victoria. We currently have four concrete plants in operation.
By joining the Midway you will become part of a highly recognised and well-regarded Victorian Company with ongoing career and development opportunities.
Join the dynamic team as a Call Centre & Customer Service professional.
In this role, you will be the vital link between our customers and our business, providing exceptional service and support.
Based in our Laverton North, VIC 3026 Head Office, you will play a key part in our customer-focused operations.
- What you'll be doing
- Respond to inbound customer calls and emails, providing solutions and information to address their needs
- Log customer interactions and maintain accurate records in our CRM system
- Identify opportunities to upsell or cross-sell additional products and services
- Escalate complex issues to the appropriate team for resolution
- Contribute to the continuous improvement of our customer service processes
What we're looking for
- At least 1 year of experience in a customer service or call centre role
- Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
- Excellent problem-solving and critical thinking abilities to effectively address customer queries
- Proficient in using CRM and other customer service software
- A flexible and adaptable approach to work, able to handle multiple tasks and shifting priorities
- A genuine passion for providing outstanding customer experiences
What we offer
- Competitive hourly rate and employment benefits
- Ongoing training and development opportunities
- A supportive and collaborative team environment
- Opportunities for career progression within the Midway Concrete organisation
- #J-18808-Ljbffr
Call Centre & Customer Service in Melbourne employer: Midway Mini-Mix
Midway is an exceptional employer, offering a supportive and collaborative team environment where your contributions as a Call Centre & Customer Service professional are valued. With ongoing training and development opportunities, you can expect to grow your career within a well-regarded Victorian company that prioritises customer satisfaction and employee engagement. Located in Laverton North, VIC, you'll enjoy a competitive hourly rate and the chance to be part of a dynamic team dedicated to excellence in service.
