Aged Care Administration Officer in Evans Head

Mid Richmond Neighbourhood Centre (MRNC) is a community organisation delivering a range of services that support local people and families. Our aged care services help older people maintain their independence, wellbeing and connection to their community.

We are looking for an organised and approachable Aged Care Administration Officer to support the daily operations of our aged care team.

About the role:

Based at our Evans Head office, you will work closely with the Aged Care Program Manager and Aged Care Team, Finance Team, Community Support Workers and NDIS Team to keep services running smoothly. Your work will involve coordinating rosters, maintaining accurate records and responding to enquiries from clients, families and carers. This role suits someone who enjoys working with people, managing competing priorities and keeping track of the details.

Your responsibilities will include:

• Preparing and updating staff rosters, including managing day-to-day changes, cancellations and staff availability.
• Communicating service and roster updates clearly and promptly.
• Maintaining client records, staff documentation, training records and compliance information.
• Providing friendly, professional assistance to clients, families, carers and other stakeholders.
• Supporting accounts administration, including service records, invoices and client contribution information.
• Assisting with reporting, audits and quality improvement activities.
• Supporting community engagement and promotional activities for MRNC aged care services.
• Assisting with reception, administrative and general organisational duties as required to support the effective operation of the broader organisation.

About you:

You bring strong administration skills, a calm approach to changing priorities and a commitment to respectful customer service. You understand the importance of confidentiality and enjoy working as part of a team.

We are looking for:

• Relevant qualifications in administration, business, aged care or community services, or equivalent demonstrated experience.
• Experience in administration within aged care or a comparable community services setting.
• Experience in rostering.
• Strong organisational skills, attention to detail and reliable follow-through.
• Clear communication skills and the ability to build positive relationships with clients, colleagues and community stakeholders.
• Confidence using Microsoft 365 and business systems, with the ability to learn rostering and aged care software.
• An understanding of privacy, accurate record keeping and the importance of safe, quality services.

You will need to hold or obtain the required worker screening clearances, including an NDIS Worker Screening Check and Working with Children Check, along with any additional checks required for the role. A current driver licence is required where travel between MRNC sites or service locations is necessary.

Contribute to services that make a practical difference in the lives of local older people. Enjoy a varied administration role with meaningful contact with clients and colleagues. Work locally in Evans Head in a permanent part-time position. Participate in training and professional development relevant to your role.