- Join a growing logistics business backed by major investment and expansion.
About Our Client
Our client is a well-established and rapidly expanding logistics and fulfilment provider with a strong footprint. Following continued investment in warehousing capabilities and customer solutions, they are seeking an experienced Account Manager to support and grow a portfolio of key customers across their contract logistics and fulfilment operations.With a customer-first culture and a reputation for operational excellence, this business offers a dynamic environment where employees are empowered to make an impact and contribute to long-term customer success.
Job Description
Reporting to the leadership team, you will be responsible for managing a portfolio of strategic customer accounts while acting as the key liaison between customers and operational teams.Key responsibilities include:
- Building and maintaining strong relationships with key customer stakeholders.
- Conducting regular client meetings, reviews and business updates.
- Acting as the primary escalation point for operational and service-related issues.
- Managing customer on boarding and implementation activities.
- Ensuring KPI, SLA and service commitments are consistently achieved.
- Identifying opportunities for account growth and continuous improvement initiatives.
- Preparing customer presentations, business reviews and proposals.
- Collaborating closely with warehousing, transport and customer service teams to ensure successful account delivery.
- Managing scope-of-work discussions and driving customer retention.
- Maintaining accurate account plans, forecasts and CRM updates.
The Successful Applicant
To be successful in this role, you will bring:
- Proven Account Management experience within logistics, 3PL, contract logistics, freight forwarding, warehousing, eCommerce fulfilment or supply chain environments.
- Strong stakeholder engagement skills with the ability to influence at multiple levels.
- Experience managing customer relationships in operationally complex environments.
- Excellent presentation, communication and relationship-building capabilities.
- Comfortable presenting to senior stakeholders including General Managers and business leaders.
- Strong commercial acumen and a customer-centric mindset.
- Experience creating customer presentations, proposals and business reviews.
- The ability to navigate service challenges while maintaining positive customer relationships.
- A collaborative approach with the confidence to challenge constructively when required.
What's on Offer
- Salary package of up to $85,000 + Super.
- Join a growing business with significant investment and expansion plans.
- Broad exposure across logistics, warehousing and fulfilment operations.
- Opportunity to work with key customers and senior decision-makers.
- Supportive leadership team and clear business growth trajectory.
- Streamlined interview process with a maximum of two stages.
This is primarily an Account Management position focused on customer retention, relationship development and service excellence rather than a pure new business sales role.
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