As a Library Customer Support Officer , you will provide helpful front-line service to library visitors and support day-to-day customer enquiries in the public sector. You will help people access library services, maintain an orderly customer area and contribute to a welcoming experience for the community.
The organisation operates in the public sector in St Kilda.
Description
- Welcome library visitors and provide clear, courteous information about available services and facilities.
- Respond to customer enquiries in person, by phone and through relevant service channels, helping people find practical answers.
- Assist customers to access library resources, memberships and basic service information.
- Process routine customer transactions accurately and keep records up to date in line with established procedures.
- Maintain neat, accessible public spaces so visitors can use the library comfortably and safely.
- Refer complex enquiries to the appropriate team member to ensure customers receive the right support.
- Support daily library operations, including opening, closing and preparing customer service areas.
- Promote respectful use of library facilities and help create a positive experience for all visitors.
Profile
A successful 'Library Customer Support Officer' should have:
- Experience in Library Support
- Ability to communicate clearly and respectfully with a broad range of customers.
- Confidence handling enquiries and providing accurate information.
- Ability to follow procedures and complete routine transactions with care.
- Comfort using computer systems to record customer information and access service details.
- Ability to maintain organised customer areas and manage daily tasks reliably.
Job Offer
- Temporary Library Customer Support Officer contract in St Kilda.
- Great work environment
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Library Customer Support Officer employer: Michael Page
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