- Manage customer enquiries and provide accurate quotations
- Support the sales team through lead qualification and opportunity generation
- Build and maintain strong customer relationships
- Deliver outstanding customer service at every touchpoint
Order Management
- Review customer orders for accuracy and compliance
- Process orders through various platforms including EDI, eCommerce and manual channels
- Verify order information and provide customer confirmations
- Proactively monitor deliveries and communicate updates to customers
- Respond to customer order-related enquiries
- Manage customer complaints and coordinate resolutions with internal teams
- Process returns, credits, repairs, and replacement requests
- Support customer satisfaction initiatives and follow-up activities
Digital Transformation
- Promote digital ordering platforms and self-service tools
- Support customers in adopting online sales and ordering solutions
- Contribute to continuous improvement initiatives and process efficiencies
- Sales & Customer Support
- Manage customer enquiries and provide accurate quotations
- Support the sales team through lead qualification and opportunity generation
- Build and maintain strong customer relationships
- Deliver outstanding customer service at every touchpoint
Order Management
- Review customer orders for accuracy and compliance
- Process orders through various platforms including EDI, eCommerce and manual channels
- Verify order information and provide customer confirmations
- Proactively monitor deliveries and communicate updates to customers
After-Sales Service
- Respond to customer order-related enquiries
- Manage customer complaints and coordinate resolutions with internal teams
- Process returns, credits, repairs, and replacement requests
- Support customer satisfaction initiatives and follow-up activities
Digital Transformation
- Promote digital ordering platforms and self-service tools
- Support customers in adopting online sales and ordering solutions
- Contribute to continuous improvement initiatives and process efficiencies
Are you a customer-focused professional with experience in customer service? Do you have manufacturing or distribution experience?
About You
To be successful in this position, you will bring:
- Minimum 3 years' experience in customer service, internal sales, sales support, or order management
- Previous experience within manufacturing, industrial, engineering, electronics, or distribution environments
- Strong communication and relationship-building skills
- Excellent attention to detail and organisational skills
- Ability to manage multiple priorities in a fast-paced environment
- A proactive and customer-centric approach
- Strong Microsoft Office skills
- Experience with ERP systems and SAP (ideally S3/S4 Hana)
- Knowledge of electrical, electronic, or industrial connector products is advantageous but not essential
Our client is a globally recognised leader in industrial connectivity solutions, supporting customers across a wide range of industries as they embrace digital transformation, automation, IoT, and advanced technologies. Due to continued growth, they are seeking a proactive and detail-oriented Customer Service & Sales support specialist to join their Australian team.
What's on Offer?
- Join a globally respected industry leader
- Collaborative and supportive team environment
- Exposure to innovative technologies and digital transformation initiatives
- Career development opportunities within an international organisation
- Stable and growing business with a strong reputation in the market
- Competitive salary package
Customer Service Executive employer: Michael Page
Join a well-established investment management firm in Melbourne that prioritises employee growth and fosters a positive work culture. With a focus on collaboration and professional development, this company offers a unique opportunity to work with a diverse portfolio of investment funds while enjoying a supportive environment that values your contributions and encourages innovation.
