At a Glance
- Tasks: Manage customer accounts and follow up on overdue payments with a focus on solutions.
- Company: Join a large, established Australian organisation dedicated to community services.
- Benefits: 6-month contract, WFH flexibility, and immediate start.
- Other info: Collaborative team culture with a focus on people and community support.
- Why this job: Make an impact while developing your collections experience in a supportive environment.
- Qualifications: Experience in collections or customer service, strong communication skills required.
The predicted salary is between 51750 - 63250 $ per year.
- Managing a portfolio of outstanding customer accounts.
- Contacting customers by phone and email to follow up overdue payments.
- Working with customers to understand their circumstances and agree on appropriate payment solutions.
- Setting up and monitoring payment arrangements.
- Investigating account discrepancies and resolving billing or payment queries.
- Allocating and reconciling payments where required.
- Maintaining accurate notes and records of collection activity.
- Escalating complex or significantly overdue accounts when appropriate.
- Working closely with finance and other internal teams to resolve customer account issues.
- Supporting aged debt reporting and helping the team meet collection targets.
- Providing a professional, respectful and customer-focused experience throughout the collections process.
- Managing a portfolio of outstanding customer accounts.
- Contacting customers by phone and email to follow up overdue payments.
- Working with customers to understand their circumstances and agree on appropriate payment solutions.
- Setting up and monitoring payment arrangements.
- Investigating account discrepancies and resolving billing or payment queries.
- Allocating and reconciling payments where required.
- Maintaining accurate notes and records of collection activity.
- Escalating complex or significantly overdue accounts when appropriate.
- Working closely with finance and other internal teams to resolve customer account issues.
- Supporting aged debt reporting and helping the team meet collection targets.
- Providing a professional, respectful and customer-focused experience throughout the collections process.
6 month contract to join a dynamic organisation and make an immediate impact Manage your own portfolio and work closely with customers and stakeholders
- Previous experience in collections, credit control, accounts receivable or a similar role.
- Confidence managing a portfolio of outstanding accounts.
- Strong customer service and communication skills.
- The ability to have sensitive or challenging conversations professionally.
- Good problem-solving skills and the ability to investigate account discrepancies.
- Strong attention to detail and confidence working with financial information.
- The ability to manage competing priorities and follow through on outstanding matters.
- A collaborative approach and willingness to help the wider team.
Our client is a large, established Australian organisation providing important services to communities across the country.
You'll be joining a values-led environment with a strong focus on its people, customers and the communities it supports.
- 6 month contract.
- WFH flexibility.
- Join a large, established, and purpose-led organisation.
- Opportunity to build and develop your collections experience.
- Close to public transport.
- Immediate start.
- #J-18808-Ljbffr
Collections Officer in Brisbane employer: Michael Page
Join a well-established investment management firm in Melbourne that prioritises employee growth and fosters a positive work culture. With a focus on collaboration and professional development, this company offers a unique opportunity to work with a diverse portfolio of investment funds while enjoying a supportive environment that values your contributions and encourages innovation.
