At a Glance
- Tasks: Own and enhance the Jira Service Management platform while driving ITSM automation.
- Company: Join a dynamic retail company based in Cremorne.
- Benefits: Permanent role with exposure to enterprise integrations and automation.
- Other info: Collaborate with diverse teams and lead continuous improvement initiatives.
- Why this job: Shape critical service management processes and make a real impact.
- Qualifications: 2-5 years of Jira Service Management experience and strong ITSM knowledge.
The predicted salary is between 67500 - 82500 $ per year.
- Own and shape the Jira Service Management platform
- Drive ITSM automation and service improvement initiatives
- About Our Client
A company in the retail industry located in Cremorne.
Job Description
- Generate reports and dashboards to provide insights into service management performance. Act as the primary administrator and functional owner of Jira Service Management (JSM).
- Configure and maintain workflows, automations, SLAs, forms, queues and request types.
Partner with Service Desk, Infrastructure, Dev Ops and business teams to deliver process improvements.
- Lead continuous improvement initiatives across ITSM and service delivery operations.
- Manage integrations between JSM and supporting enterprise platforms.
- Develop reporting dashboards, analytics and service performance insights.
- Provide governance, documentation, training and support for platform users.
- The Successful Applicant
A successful Jira Service Management Specialist should have
- 2-5 years' hands-on experience with Jira Service Management.
- Strong understanding of ITSM processes including incident, change and problem management.
- Experience designing and implementing workflows and automation solutions.
- Familiarity with JQL and reporting capabilities within Jira environments.
- Ability to engage effectively with technical and non-technical stakeholders.
- Understanding of Agile and Dev Ops delivery practices.
- Strong communication, documentation and collaboration skills
- What's on Offer
- Opportunity to own a business-critical service management platform.
- Exposure to enterprise integrations and automation initiatives.
- Opportunity to work in a permanent role within the retail industry.
- #J-18808-Ljbffr
Jira Service Management Specialist in Sydney employer: Michael Page Australia
Join a leading HR consultancy that values your expertise and offers a dynamic work culture focused on collaboration and professional development. With competitive salaries, hybrid working options, and a commitment to employee growth, this role as a Senior HR Advisor in the industrial sector provides a meaningful opportunity to make a significant impact within a prominent industrial group.
We think you need these skills to ace Jira Service Management Specialist in Sydney
Jira Service Management
ITSM Processes
Incident Management
Change Management
Problem Management
Workflow Design
Automation Solutions
