At a Glance
- Tasks: Gather requirements, improve processes, and collaborate with teams to enhance our loan servicing portal.
- Company: Join Metro Finance, a modern alternative to traditional banking with a focus on innovation.
- Benefits: Enjoy a hybrid work model, career growth opportunities, and a vibrant office culture.
- Other info: Be part of a diverse team that values wellbeing and continuous improvement.
- Why this job: Make a real impact in the finance sector while working with cutting-edge technology.
- Qualifications: 3+ years in a similar role with loan servicing experience and Agile methodology knowledge.
The predicted salary is between 72000 - 88000 $ per year.
We have a great opportunity for a Business Analyst with loan servicing experience to assist the Product Team to gather technical and non-technical requirements for our loan servicing portal, identify gaps, improve and document processes by engaging business users and the development team.
Roles and responsibilities:
- Conducting workshops and stakeholder meetings to gather requirements.
- Writing User stories and acceptance criteria for the development team to start executing.
- Managing sprints and conducting sprint ceremonies like daily stand ups, sprint planning with development team, showcases, retros.
- Working with external vendors and managing implementation of features / requirements.
- Preparing release notes and UAT test scenarios for every sprint and assisting the business users in conducting it.
- Reviewing and testing the new features and bugs that are fixed.
- Working with the QA team during the test phase to ensure the solution is accurate and free of bugs and issues.
- Documenting as-is and to-be processes by preparing workflows, flowcharts etc. and suggesting process improvements.
- Investigating production support issues and following up until resolution.
How to succeed:
A passion for customer interactions and ability to build and nurture professional relationships will ensure success in the role. We are looking for someone with the following:
- Loan servicing experience is essential, asset finance experience highly regarded.
- Agile methodology experience.
- Working with APIs, DevOps and SharePoint.
- Basic understanding of JSON, XML and SQL.
- Tools like Visio and LucidChart for process mapping.
- 3+ years in a similar role.
- Must have Australian working rights (citizen or PR).
Benefits:
- Hybrid working model - work 2 days in the office and 3 at home.
- A culture that promotes career growth and opportunity.
- Working out of a beautiful modern office in Sydney and virtually.
- Fun, regular social events so you can get to know your coworkers.
We Value Your Wellbeing:
Metro Finance believes in diversity, equity, and inclusion and offers a safe environment to grow. Bring your open mind and can-do attitude to help us deliver our award-winning service to clients. Our culture of continuous improvement gives you opportunities to learn. We encourage you to take advantage of all career development opportunities across department teams to help build your skills.
About Metro Finance:
We offer an alternative to traditional bank funding with a modern approach and mindset. Our cutting-edge financial products, advanced technology, and local expertise set us apart. We excel at providing a real human experience for our customers, in fact our Sales, Settlements, and Credit teams are all regular CAFBA award winners. We're also proudly 'Great Place to Work' certified.
Business Analyst in Sydney employer: Metro Finance
Metro Finance is an exceptional employer that fosters a culture of growth and inclusivity, offering a hybrid working model that allows you to balance your professional and personal life effectively. With a commitment to employee wellbeing, regular social events, and continuous learning opportunities, you'll thrive in an environment that values your contributions and encourages career development. Join us in delivering award-winning service while enjoying the benefits of a supportive team atmosphere in a dynamic industry.
