Lead Customer Excellence. Drive Quality Outcomes.
Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
Fantastic Opportunity for a customer focused and experienced Service and Warranty Site Manager to join our Queensland Building team, working in and around the North New South Wales to South Gold Coast region.
Your responsibilities will include:
- Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely manner
- Completing Inspections in Customers' homes after the Service period finishes, or when a new Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costings.
- Explain to customers how to use products and ensure that customers have all required manuals
- Be on time to appointments and phone to cancel or change appointments if emergency delays occur
- Ad Hoc Site Inspections for active jobs
- Ensure on-site works are undertaken to both Metricon and current industry standards
- Attend required department office day, as well as playing an active part of team development
- Progress efficiently through both the diagnostic and action stages of each allocated home; and
- Up to date recording were required with all reports.
Metricon will offer you:
- $$ + Car + Fuel Card +Ipad + Mobile
- Australia largest, and HIA #1 Home Builder for the 11th Consecutive Year
- Opportunity to lead a critical customer facing function
- Work with a respected industry leader
- Influence customer experience and operational excellence
- Supportive team culture focused on development and continuous improvement; and
- Competitive salary package and career development opportunities
The successful candidate will have:
- A trade background in the construction industry highly desirable
- Experience in a customer service/contact role is required
- Experience in the building industry - preferably in the volume new-home environment
- Cert IV in Building is highly regarded
- The ability to self-manage and lead others in a time critical environment is of utmost importance
- Working knowledge of Australian Building Codes, standards and regulations; and
- A GREAT ATTITUDE!!!!
Metricon Homes complete mandatory medical and national police checks on all successful applicants
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Service & Warranty Site Manager employer: Metricon Homes, Inc.
At Metricon Homes, we pride ourselves on being Australia's largest home builder, offering a vibrant work culture that fosters collaboration and professional growth. Located in our state-of-the-art Notting Hill office, employees benefit from comprehensive learning opportunities, health and wellbeing programs, and a supportive team environment that encourages innovation and excellence in the procurement and supply chain sector. Join us to be part of a company that values quality, service, and the development of its people while making a meaningful impact in the lives of Australian families.
