At a Glance
- Tasks: Manage customer expectations and keep clients updated during the building process.
- Company: Join Metricon Homes, Australia's largest home builder with a vibrant culture.
- Benefits: Competitive salary, ongoing training, and attractive housing discounts.
- Other info: Dynamic role with opportunities for growth and a supportive management team.
- Why this job: Be part of a team that delivers award-winning living solutions and makes a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 59400 - 72600 $ per year.
Metricon Homes, Australia’s largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living solutions for Australian families. Based in our Kialla (Shepparton) Office, you will proactively manage customer expectations by ensuring they are regularly updated on the status of their home during the building process.
Your responsibilities will include:
- Proactively managing customer expectations by ensuring clients are regularly updated on the status of their home during the building process.
- Effectively communicating and maintaining the professional link between Metricon clients and site personnel to ensure feedback and resolution.
- Maintaining customer files with relevant contract, variations and other required documentation.
- Creating workflow, completing tasks as they arise.
- Providing all relevant documentation including compliance certificates to nominated Building Inspector.
- Confirming with Site Manager that inspections are complete in order to achieve occupancy permits.
- Coordinating the installation of gas line/meter with authority using CPT reports.
- Coordinating electricity disconnection with service provider upon settlement.
- Ensuring all the information kept in the database is correct and up to date (client details).
- Completing and managing data entry and report compilation.
- Maintaining and constantly developing thorough knowledge of Metricon products, services and processes in order to confidently interact with clients.
Metricon will offer you:
- Work with the best residential Site Managers, Quality Assurance and WHS Officers.
- Learn what BEST Customer Service is, how to manage all different types of customers while giving them the best experience.
- Feel welcome from day one with an exciting team and culture where you can be yourself and love coming to work.
- Be proud to work for Australia's Largest and Number 1 New Home Builder 11 Years in a Row!
- No two days are the same and no two customers are the same; you work with so learn each and every day on the job.
- Ongoing learning and development opportunities to help build your skills and reach your potential.
- Clickhome Database training through your Team Leader.
- Be supported by a Management Team that has a Culture Where You Matter.
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary and salary package opportunities.
- Attractive housing discounts on our award-winning homes.
The successful candidate will have:
- Experience in a customer-focused role with conflict and problem management focus.
- Able to read plans and knowledge of contracts an advantage or built a home before.
- Proven ability to work in a pivotal customer contact role in a customer-focused, time-critical working environment.
- Highly organised – ability to multi-task and deal with a variety of activities and people.
- Highly developed interpersonal and communication skills.
- Proven ability to work in a positive and professional manner in a goal-oriented environment.
- Intermediate Microsoft WORD, EXCEL and OUTLOOK computer skills.
- Some experience in using database systems is an added advantage.
This role requires a national police check to be undertaken by the successful candidate.
Building Support Coordinator employer: Metricon Homes, Inc.
At Metricon Homes, we pride ourselves on being Australia's largest home builder, offering a vibrant work culture that fosters collaboration and professional growth. Located in our state-of-the-art Notting Hill office, employees benefit from comprehensive learning opportunities, health and wellbeing programs, and a supportive team environment that encourages innovation and excellence in the procurement and supply chain sector. Join us to be part of a company that values quality, service, and the development of its people while making a meaningful impact in the lives of Australian families.
