MetLife Australia is seeking experienced Senior Case Managers to lead a portfolio of complex Group Life Insurance claims, ensuring decisions align with policy intent and risk frameworks. This role emphasizes customer-first communication, DA ownership, and ongoing process improvement in a digital, fast-paced environment.
You will coach peers, uphold SLAs and CSAT targets, and contribute to a culture of innovation and compliance while collaborating with stakeholders across the claims lifecycle.
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Senior Claims Leader: Digital, Customer‑First & Mentorship in Sydney employer: MetLife Insurance
MetLife Australia is an exceptional employer, offering a dynamic work culture that prioritises flexibility and collaboration in the heart of Sydney. With a strong commitment to employee growth, we provide opportunities for professional development and the chance to work with cutting-edge AI and data technologies, all while contributing to a purpose-driven mission of building a more confident future for our customers and communities.
