At a Glance
- Tasks: Lead complex Group Life Insurance claims and ensure customer-first communication.
- Company: Join MetLife Australia, a leader in insurance with a focus on innovation.
- Benefits: Enjoy competitive pay, career development, and a supportive work culture.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Make a real difference in people's lives while mentoring and leading a team.
- Qualifications: Experience in case management and strong communication skills required.
The predicted salary is between 49500 - 60500 $ per year.
Met Life Australia is seeking experienced Senior Case Managers to lead a portfolio of complex Group Life Insurance claims, ensuring decisions align with policy intent and risk frameworks.
This role emphasizes customer-first communication, DA ownership, and ongoing process improvement in a digital, fast-paced environment.
You will coach peers, uphold SLAs and CSAT targets, and contribute to a culture of innovation and compliance while collaborating with stakeholders across the claims lifecycle.
Senior Claims Leader: Digital, Customer‐First & Mentorship in Sydney employer: MetLife Insurance
MetLife Australia is an exceptional employer, offering a dynamic work culture that prioritises flexibility and collaboration in the heart of Sydney. With a strong commitment to employee growth, we provide opportunities for professional development and the chance to work with cutting-edge AI and data technologies, all while contributing to a purpose-driven mission of building a more confident future for our customers and communities.
