At a Glance
- Tasks: Coordinate escalated AFCA matters and ensure customer focus in claims management.
- Company: Join MetLife Australia, a leader in the insurance industry.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a real difference by resolving customer complaints and enhancing their experience.
- Qualifications: Experience in complaints or claims management and strong dispute resolution skills.
The predicted salary is between 51168 - 62538 $ per year.
Met Life Australia is seeking a Care Case Manager for Complaints & Claims Continuity in Sydney.
You will coordinate escalated AFCA matters from inception to final resolution, ensuring priority, accountability and customer focus across Claims and Customer Relations.
The role requires strong experience in complaints or claims management, deep understanding of dispute resolution frameworks and diligent privacy handling, with a focus on continuous improvement and stakeholder collaboration.
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Care Case Manager in Sydney employer: MetLife Australia
MetLife Australia is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. Located in a vibrant environment, employees benefit from comprehensive training programs, competitive remuneration, and a strong commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in the insurance sector.
