MetLife Australia is seeking an experienced Senior Case Manager to own a portfolio of complex Group Life Insurance claims, balancing risk, empathy and commercial outcomes. You will lead change, embed customer-first thinking, and drive continuous improvement in a digital, compliant operating model.
The role emphasizes end-to-end claims management, coaching peers, and maintaining strong SLAs and CSAT targets within a collaborative culture.
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Senior Claims Case Manager: Lead & Innovate End-to-End in Melbourne employer: MetLif
MetLife Australia is an exceptional employer that prioritises holistic care and wellbeing for its employees, offering a range of benefits including generous parental leave, mental health support, and opportunities for professional development. The company fosters a high-performance culture that values inclusivity, innovation, and continuous learning, making it an ideal place for those looking to grow in their careers while contributing to meaningful outcomes in the insurance sector. With a commitment to leveraging AI and technology responsibly, MetLife empowers its team to enhance customer experiences and drive operational excellence in a supportive environment.
