At a Glance
- Tasks: Support the Trade Sales Team with admin tasks and customer service.
- Company: Join Mitre 10, a leading independent hardware store in Australia.
- Benefits: Permanent part-time role with flexible hours and a supportive team.
- Other info: Great opportunity for career growth in a friendly environment.
- Why this job: Be part of a dynamic team and make a real impact in the trade industry.
- Qualifications: Experience in administration or customer support is preferred.
The Metcash story began from the humble origins of our first family-owned corner store in 1927.
And for almost 100 years since then, we've been backing independents and strengthening the communities we operate in.
Today, Metcash (ASX: MTS) is Australia and New Zealand's leading independent retail partner and wholesaler in the food, liquor, hardware, and tools industries, with sales of $19.5 billion in FY25.
We provide our network with marketing, purchasing, warehousing, distribution and systems support
An opportunity has become available at our Hudson Mitre 10 store in Queanbeyan for an experienced Trade Support Team Member.
This is a Permanent Part-Time position rostering between 20 - 25 hours a week from Monday to Friday.
You will support our Trade Sales Team with administrative tasks and help deliver excellent service to our trade customers.
You'll use your experience in trade, retail or administration to manage enquiries, process orders and build strong working relationships in a fast-paced, team-driven environment.
A passion for delivering outstanding customer service will help you succeed in this dynamic role.
What you will be doing
- Liaise with Trade Account Managers to support trade account customers.
- General admin duties to support our Trade Sales team.
- Processing customer orders and preparing quotes accurately and efficiently.
- Arrange and book site deliveries, coordinating with customers and internal teams
- Handle customer queries and complaints in a professional and helpful manner.
- Maintaining accurate data and documentation.
- Work closely with internal teams to ensure smooth operations.
What you will bring
- Ability to clearly communicate to customers & Suppliers via phone and email.
- Ability to multitask in a dynamic fast paced trade business.
- Previous experience in administration or customer support.
- Flexibility to work across a 5-day trading week roster
- Trade or building industry experience is an advantage but not essential.
- Ability to work closely in a diverse team.
About Us
For over 50 years Mitre 10 has been the local and independent hardware store to thousands of Australians.
Our focus is on people, performance and providing great customer outcomes by working together and building partnerships.
Our Hudson Trade Centre is the home of quality hardware and expert advice, proudly servicing builders, tradies and home renovators across the nation.
Our vision is to grow and strengthen our business by investing in our people and developing strong partnerships with our customers and our vendors.
If you feel you have what it takes to join us and build your career, we want to hear from you!
Trade Desk Support in Queanbeyan employer: Metcash
At Metcash, we pride ourselves on being an exceptional employer that combines the heart of a small business with the strength of a large corporation. Our commitment to employee growth is evident through tailored development programs and a culture that values flexibility, inclusivity, and well-being, including extra leave and gender-neutral parental leave. Join us in making a meaningful impact on independent businesses and local communities while thriving in a supportive and dynamic work environment.
