Metcash in Brisbane's Crestmead office is seeking a Customer Service Team Leader (Supermarkets) to manage a busy call centre, lead a 10+ person team, and drive continuous improvement across our customer service function supporting independent retailers.
You will monitor KPIs, prepare reports, coach staff, and collaborate with internal stakeholders to streamline processes and improve store service across Australia and New Zealand.
Customer Service Team Leader – Retail FMCG in Brisbane employer: Metcash
At Metcash, we pride ourselves on being an exceptional employer that combines the heart of a small business with the strength of a large corporation. Our commitment to employee growth is evident through tailored development programs and a culture that values flexibility, inclusivity, and well-being, including extra leave and gender-neutral parental leave. Join us in making a meaningful impact on independent businesses and local communities while thriving in a supportive and dynamic work environment.
