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Join the Hudson Mitre 10 team in St Marys and become a key point of contact for builders, site supervisors and customers. This is a fast-paced, relationship-focused role where you'll help keep projects moving by managing enquiries, coordinating orders, troubleshooting issues and delivering exceptional customer service.
Working closely with internal teams and suppliers, you'll be the person customers rely on to find solutions, provide updates and ensure orders are delivered on time. It's a great opportunity for someone who enjoys variety, problem solving and building strong customer relationships.
What you'll be doing
- Manage customer enquiries via phone and email
- Follow up orders, deliveries and outstanding requests
- Troubleshoot product, pricing and order-related issues
- Prepare quotes and process additional orders as required
- Liaise with suppliers to source pricing and product information
- Build strong relationships with builders, site supervisors and internal teams
- Provide accurate updates and solutions to ensure excellent customer outcomes
You're Likely a Match If You have
- Experience in customer service, internal sales or order management
- Strong communication skills and a customer-first approach
- The ability to prioritise and manage multiple tasks effectively
- Excellent problem-solving and attention to detail skills
- Confidence using Microsoft Office, including Outlook and Excel
- Experience within hardware, building supplies or a trade-related environment will be highly regarded
Why Join Us?
This is a great opportunity to join a supportive team where your work genuinely helps keep customer orders and service delivery on track. You'll be part of a business-critical function supporting high-value customer relationships and helping deliver great outcomes every day.
Order Release Clerk in Sydney employer: Metcash Trading Limited
Metcash is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those passionate about event management and large-scale exhibitions. With a strong focus on employee growth, you will have access to professional development opportunities while working in a vibrant environment that values innovation and teamwork. Located across Australia and New Zealand, Metcash offers the unique advantage of engaging with diverse partners and retailers, making your role both meaningful and rewarding.
