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Ever wondered what happens when a product won't scan, a store can't place an order, or pricing doesn't flow through correctly? That's where you come in.
We're looking for a Retail Systems Support to join our Merchandise team at Total Tools. You'll help keep our stores running smoothly by supporting product data, troubleshooting system issues and resolving challenges across pricing, ordering and EDI.
This is a role where you'll work closely with stores, suppliers and internal teams, using tools like SQL and Excel to investigate issues, improve processes and support day-to-day retail operations.
This is a hybrid role, with 2 days working from home and 3 days in the office across both our Heatherton and Port Melbourne locations.
What you'll be doing
- Investigate issues affecting ordering, POS scanning, pricing and EDI transactions.
- Use SQL, Excel and VBA tools to analyse data, automate reporting and provide insights to business stakeholders.
- Support EDI implementation, testing, onboarding and troubleshooting activities.
- Maintain product, supplier and pricing information in Pronto ERP.
- Perform data validation, audits and analysis to identify errors, improve processes and maintain data integrity.
- Build strong relationships with stores, suppliers and internal teams.
You're Likely a Match If You Have
- Experience supporting retail, ERP or business systems (Pronto is an advantage)
- Strong Excel skills (VBA/Macros) and confidence working with data.
- Exposure to SQL, reporting or data validation.
- A knack for troubleshooting and getting to the root cause of problems.
- Great attention to detail and a customer-focused mindset.
- Strong communication skills and enjoy building relationships with stakeholders.
What's on offer
- Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
- Career Growth: Endless learning and development opportunities
- Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
- Mental Health: Gold accreditation by Mental Health Australia
- Flexibility: Flex Ready and Family Friendly Workplace accredited
About Us
At Total Tools & Hardware Group (Part of Metcash), we're more than just a group of hardware and tool retailers. We're the team behind the systems, products and support that help stores serve their customers every day.
With household brands including Total Tools, Mitre 10 and Home Timber & Hardware, we're proud to support independent businesses across Australia and New Zealand.
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Retail Systems Support in Melbourne employer: Metcash Trading Limited
Metcash is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those passionate about event management and large-scale exhibitions. With a strong focus on employee growth, you will have access to professional development opportunities while working in a vibrant environment that values innovation and teamwork. Located across Australia and New Zealand, Metcash offers the unique advantage of engaging with diverse partners and retailers, making your role both meaningful and rewarding.
