At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage incidents across various systems.
- Company: Join K&B, a leading Australian business with a supportive team culture.
- Benefits: Full-time role with opportunities for growth and learning in a dynamic environment.
- Other info: Learn industry-specific systems while working alongside a small, dedicated team.
- Why this job: Experience daily variety and make a visible impact on the team's success.
- Qualifications: Familiarity with Windows 11, iOS, Microsoft 365, and strong problem-solving skills.
The predicted salary is between 47250 - 57750 $ per year.
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Looking for more than a typical IT support role?
As our ICT Systems Support Officer, you will be the first line of contact for IT service requests and incidents across K&B, with key responsibilities being responding, triaging, resolving, and escalating as needed.
This isn't a role that fits neatly into level 1, level 2 etc.
One day you'll be resetting a password, the next you'll be supporting the install of bespoke factory machinery.
If you like variety, enjoy learning new systems, and want to see the impact of your work, this is the role for you.
This is a full-time position working Monday to Friday. Occasional after-hours and weekend support may be required from time to time.
What You'll Do
- Provide onsite and remote IT support
- Troubleshoot hardware, software and retail systems
- Manage incidents through to resolution
- Deploy devices and support site technology
- Maintain IT assets and documentation
- Support projects and continuous improvement
- Train and support end users
- Identify and prevent technology issues
- What Experience & Skills You'll Bring
- Windows 11, i OS and Microsoft 365
- Active Directory and Group Policy
- POS, EFTPOS and retail technology support
- Desktop imaging and device deployment
- Strong troubleshooting and problem-solving skills
- Excellent communication and stakeholder skills
- Organised, proactive and able to work independently
- Technologies Learnt on the Job
You'll learn the systems that keep the K&B business running, on the job & with the support of your team
- PC-EFTPOS
- Sympac POS
- Ring Central Telephony
Why Join Us?
- Daily variety working across support, deployment, projects, infrastructure, etc
- A supportive team that will back you while you learn & is open to learning from you
- Visible impact - a small team means your ideas on improving standards & service are heard & acted on
- Room to grow, learn industry-specific systems & broaden your skills across every layer of IT
About Us
K&B is a multi-site Australian business that is a proud member of the Mitre 10 Network & South Australia's largest frame & truss manufacturer.
Our IT team is small, which means the work you do is visible & makes a real difference to how our people get their jobs done every day.
K & B Timber & Hardware Pty Ltd is part of the Total Tools Hardware Group and is a wholly owned entity of Metcash Limited.
ICT Systems Support Officer in Adelaide employer: Metcash Trading Limited
Metcash is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those passionate about event management and large-scale exhibitions. With a strong focus on employee growth, you will have access to professional development opportunities while working in a vibrant environment that values innovation and teamwork. Located across Australia and New Zealand, Metcash offers the unique advantage of engaging with diverse partners and retailers, making your role both meaningful and rewarding.
