We're looking for an Application Support Analyst to look after TechnologyOne and a broad set of business applications for a client in Melbourne’s south-east. It’s a contract through to 30 April 2027.
Most of your time will go into BAU support of TechnologyOne and the other enterprise applications. The rest is governance: making sure the business-owned applications have clear ownership, proper support arrangements and someone keeping an eye on risk.
What you’ll be doing:
- Triaging and resolving incidents, requests and problems across TechnologyOne and other enterprise applications, escalating to vendors and internal teams where needed
- Supporting upgrades, releases, patches and configuration changes, including testing and transition to support
- Monitoring and troubleshooting integrations, interfaces and data flows between systems
- Providing BAU governance over business-supported applications: ownership, support arrangements, risk, vendor dependencies and lifecycle
- Coordinating with the managed database partner on SQL-related requests, incidents and changes
- Keeping documentation, knowledge articles and service catalogue items accurate and current
What you’ll bring:
- Application support experience in a complex operational environment, with TechnologyOne strongly preferred
- Working knowledge of SQL, including querying, backup and recovery principles and application dependencies
- Experience supporting integrations, APIs or scheduled data transfers
- Sound grounding in ITSM practice across incident, problem, change and knowledge
- Some scripting, reporting or automation work that reduced manual effort
- Clear communication with business owners, vendors, service desk and technical teams
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Application Support Analyst in Melbourne employer: Meta Recruitment
Join a dynamic team in the North-Western suburbs of Sydney, where we prioritise a collaborative work culture that fosters innovation and growth. As a Test & Release Lead, you'll not only play a pivotal role in shaping our HCM transformation program but also benefit from flexible hybrid working arrangements and opportunities for professional development. We value your expertise and offer a supportive environment that encourages you to set new standards in testing and release management.
