At a Glance
- Tasks: Create unforgettable guest experiences at Madame Tussauds Sydney and ensure safety standards.
- Company: Join the fun team at Merlin Entertainments, a leader in visitor attractions.
- Benefits: Enjoy free access to attractions, career development, and a vibrant work culture.
- Other info: Dynamic role with opportunities for growth in the tourism industry.
- Why this job: Be part of an exciting environment where every day brings new connections and experiences.
- Qualifications: Passion for customer service and availability during school and public holidays.
The predicted salary is between 15.3 - 18.7 $ per hour.
Are you ready to take the next step in your career with one of the world’s leading companies in visitor entertainment? Do you have a passion for creating unforgettable guest experiences? If so, we have an exciting opportunity just for you! We’re seeking enthusiastic individuals to join our team as Casual Guest Experience Hosts at Madame Tussauds Sydney.
To be considered, you must be available to work across all NSW school holidays and public holidays, along with some availability outside this period including weekdays and weekends.
About the role
Madame Tussauds Sydney is looking for new team members who are dedicated to the delivery of world-class guest experience standards with a strong focus on health and safety.
Key Responsibilities
- Responsible for the efficient functioning of all MTS zones and Guest Experience run activities.
- Maximise guest satisfaction by actively engaging with all guests who enter the site.
- Provide excellent customer service to ensure that every guest has a memorable experience.
- Develop and deliver innovative ways of communicating the unique brand and history of Madame Tussauds.
- Follow all health, safety and security practices and act as an attraction warden.
- Ensure the safety and wellbeing of all team members and guests remains the number one priority.
- Complete our second gate experience Dark Ride 7D as Operator and/or Host.
- Adhere to the Code of Safe Work Practice associated with this experience as per Merlin Standards.
- Be truly Guest Obsessed and ensure a guest-first approach.
- Demonstrate a strong work ethic and ability to work within a fast-paced environment.
Key expectations include:
- Genuine guest interaction in all areas of the attraction, creating connections with people from all over the world.
- Adaptability and the ability to remain calm under pressure.
- Ability to multi-task.
- Flexible and adaptable approach.
- At least 3 days availability, including one weekend day.
- Clear and effective communication to minimise misunderstandings.
- Adhere to our core values through language, behaviour and actions.
- Follow all health, safety and security practices.
- Problem-solving in various dynamic situations.
About you
To thrive in this role, you’ll need outstanding communication skills and a genuine passion for customer service. If fast-paced environments excite you and you’re passionate about the tourism and attractions industry, we’d love to hear from you!
You will also have:
- A fun, dynamic and friendly personality.
- Self-motivation and the ability to work independently or as part of a team.
- Availability to work across all NSW school holidays and public holidays.
- A genuine enthusiasm for the tourism and attractions industry.
- Corporate benefits including free access to all our attractions worldwide.
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions.
- Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan.
- Being part of a business built on fun.
About Us
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to over 54 million visitors a year. We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wildlife, Madame Tussauds, and the Fly Treetop Adventures, amongst others.
Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our two charities: Merlins Magic Wand and the SEA LIFE Trust.
If you are vibrant and passionate about delivering amazing service within a great company and in a team who loves what we do – then we want to hear from you!
Merlin Entertainments strongly encourages applications from all backgrounds, including people of Aboriginal and/or Torres Strait Islander descent.
Madame Tussauds Guest Experience Host in Sydney employer: Merlin Entertainments
Merlin Entertainments is an exceptional employer that thrives on creativity and fun, offering a vibrant work culture where employees can truly make a difference in the world of entertainment. With a focus on personal and professional growth, team members are encouraged to develop their skills in a supportive environment while enjoying competitive benefits and the unique opportunity to influence guest experiences across iconic attractions in Sydney, Melbourne, Singapore, and Wanchai. Join us to be part of a passionate team that values collaboration, accountability, and the joy of creating unforgettable memories for millions.
