Guest Service Manager - Surfers Paradise
Meriton Suites currently has an opportunity available for a Guest Service Manager to join our Surfers Paradise hotel.
As the Guest Service Manager, you will report to the Hotel Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments.
Your key responsibilities
Support and lead the front office operations and team.
Facilitate a positive workplace culture through effective leadership, collaboration and team development.
Close the loop on guest feedback with critical thinking and strong guest connections.
Ensure daily front desk tasks and expectations are communicated, actioned and completed.
Drive positive guest experiences, both individually and across your team.
Manage the roster and payroll financials.
Work with our Hotel Manager to maintain the building's presentation and upkeep.
Ensure Meriton Suites standards, policies and procedures are adhered to.
Be able to manage the hotel in absence of the Hotel Manager.
To be successful in this role you will
Be ideally currently employed as a Manager on Duty / Duty Manager / Assistant Manager and looking to take the next step.
Have experience in a 4/5-star hotel environment.
Have a genuine passion for guest service and exceeding guest expectations.
Understand the importance of building a culture around respect and inclusion.
Possess excellent time management skills with the ability to work under pressure.
Be comfortable communicating with various internal and external stakeholders.
Conduct and present yourself in a respectful and professional manner at all times.
Why Meriton Suites?
Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
Base + Super + 17.5% Annual leave loading
Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
'Merit Academy' our online training platform to further develop your skills and knowledge
Paid Parental leave
Access to Employee Assistance Program (EAP) to provide professional and personal advice
Friends and Family discounts
Team activities and social events
Induction program for all new starters
Guest Service Manager - Surfers Paradise in Gold Coast employer: Meriton Suites
Meriton Suites Southport is an outstanding employer that prioritises employee growth and development within a vibrant work culture. With a focus on delivering exceptional guest experiences, team members benefit from comprehensive training, collaborative teamwork, and the chance to advance their careers in a supportive environment. Located in the heart of Southport, employees enjoy a dynamic atmosphere that values professionalism and excellence.
