We have an opportunity to join our Surfers Paradise property in the role of Guest Service Agent.
About the Role
As a Guest Service Agent, you will play an integral role delivering service excellence. You will be provided comprehensive training to equip you with the tools required to perform at your best. You will work in a team member focused environment which will provide you opportunities to develop your skills and ultimately grow your career within Meriton Suites.
Your key responsibilities
- Anticipate guest needs and deliver prompt, efficient and polished service when responding to guest requests
- Ensure all guests are warmly welcomed during check-in, check out and throughout their stay
- Promote and up-selling hotel facilities and services through solid product and service knowledge
- Effectively communicate and liaise with all departments and understand the importance of teamwork within hotel operations
To be successful in this role you will have
- Experience in customer service
- A passion for the hospitality industry
- Impeccable grooming and presentation
- Ability to work in a team environment and under pressure
- Similar experience in a 4-star or 5-star hotel (desirable)
- Full availability to work a 7-day rotating roster
Why Meriton Suites?
- Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
- Level 3 HIGA hourly rates + penalties and loadings + super + excellent team benefits
- Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
- 'M.E.R.I.T Academy' our online training platform to further develop your skills and knowledge
- Paid Parental leave
- Access to Employee Assistance Program (EAP) to provide professional and personal advice
- Friends and Family discounts
- Team activities and social events
- Induction program for all new starters
Guest Service Agent – Surfers Paradise in Gold Coast employer: Meriton Suites
Meriton Suites Southport is an outstanding employer that prioritises employee growth and development within a vibrant work culture. With a focus on delivering exceptional guest experiences, team members benefit from comprehensive training, collaborative teamwork, and the chance to advance their careers in a supportive environment. Located in the heart of Southport, employees enjoy a dynamic atmosphere that values professionalism and excellence.
