At a Glance
- Tasks: Answer calls, assist guests, and ensure top-notch service at our vibrant hotel.
- Company: Join Meriton Suites, Australia's largest apartment-style hotel operator.
- Benefits: Enjoy career development, team events, and discounts for friends and family.
- Other info: Dynamic work environment with opportunities across multiple locations.
- Why this job: Be part of a passionate team creating memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 19.8 - 24.2 $ per hour.
We have an exciting opportunity for a casual Telephone Operator to join our award winning, vibrant and passionate team at Meriton Suites Surfers Paradise.
About the Role
This position plays a critical role in our mission of delivering higher levels of service excellence, creating memorable moments and exceeding every expectation making brand advocates and guests for life.
- Your key responsibilities
- Answering incoming calls from both in-house and external guests.
- Log and follow up on guests requests with the appropriate departments.
- Direct calls to guest rooms, departments, or key stakeholders of the business.
- Places outgoing calls when required.
- Provides information about hotel services to guests.
- Knows what action to take when an emergency call is required.
- Effectively communicate and liaise with associates on all levels and understanding the importance of team work within hotel operations.
- To be successful in this role you will have
- Authentic customer service.
- Impeccable grooming and presentation.
- Strong communication and listening skills.
- Ability to work in a team environment and under pressure.
Why Meriton Suites?
- Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
- Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
- 'Merit Academy' our online training platform to further develop your skills and knowledge
- Paid Parental leave
- Access to Employee Assistance Program (EAP) to provide professional and personal advice
- Friends and Family discounts
- Team activities and social events
- Induction program for all new starters
Only short-listed applicants will be contacted within 7 days of application.
Permanent residents only may apply.
Please note that we will not consider external agencies as recruitment for this role is handled internally.
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Casual Telephone Operator – Surfers Paradise employer: Meriton Suites
Meriton Suites Southport is an outstanding employer that prioritises employee growth and development within a vibrant work culture. With a focus on delivering exceptional guest experiences, team members benefit from comprehensive training, collaborative teamwork, and the chance to advance their careers in a supportive environment. Located in the heart of Southport, employees enjoy a dynamic atmosphere that values professionalism and excellence.
