Meriton Suites currently has an opportunity available for a Manager on Duty to join our Herschel Street, Brisbane team.
About the Role
As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property’s senior management team to ensure an excellent guest experience.
Your key responsibilities
- Manage and develop the Front Office team to drive service excellence
- Manage the guest arrival and departure experience
- Monitor room allocations
- Ensuring daily and nightly front desk tasks are actioned and completed
- Ensure Meriton Suites standards, policies and procedures are adhered to
- Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained
- Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships
To be successful in this role you will have
- Similar experience in a 4-star or 5-star hotel
- Working knowledge of a Property Management System preferably Guest Centrix or similar
- A passion for the hospitality industry
- Impeccable grooming and presentation
- Ability to drive a strong team culture
- First Aid certificate or ability to gain
- Full availability to work a 7-day rotating roster
Why Meriton Suites?
Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
- Base + Super + 17.5% Annual leave loading
- Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
- ‘Merit Academy’ our online training platform to further develop your skills and knowledge
- Paid Parental leave
- Access to Employee Assistance Program (EAP) to provide professional and personal advice
- Friends and Family discounts
- Team activities and social events
- Induction program for all new starters
Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.
#J-18808-Ljbffr
Manager on Duty – Herschel Street Brisbane employer: Meriton Suites
Meriton Suites Southport is an outstanding employer that prioritises employee growth and development within a vibrant work culture. With a focus on delivering exceptional guest experiences, team members benefit from comprehensive training, collaborative teamwork, and the chance to advance their careers in a supportive environment. Located in the heart of Southport, employees enjoy a dynamic atmosphere that values professionalism and excellence.
