Marketing & Design Account Manager

We're seeking a passionate Marketing & Design Account Manager to maintain and grow client relationships for Australia's leading hospitality brands. As Australia's leading boutique agency specialising in hospitality and tourism, we're looking for someone who can maintain and grow client relationships while delivering creative excellence.

You will be working to maintain and grow both new and existing client relationships and will work with the in-house team and contractors to ensure that all campaigns are performing well and all tasks are completed on time. You will leverage your digital knowledge to support the client and team's needs.

• 2–3 years proven account management experience in marketing or creative services
• Excellent written, verbal, and phone communication abilities
• Strong content writing and grammatical proficiency
• Proficiency in Canva for social media graphics and marketing materials
• WordPress web design experience including page building and customisation
• Understanding of Google Ads, Meta Ads, LinkedIn Ads, and TikTok Ads
• Graphic design interest with aesthetic sensibility and brand consistency knowledge
• Campaign performance analysis and insight generation capability
• Self-motivated autonomous working style
• Flexibility and willingness to learn new skills

Client Management:

• Professional communication with prospects and existing clients
• Relationship nurturing and new client onboarding
• Ensuring timely approvals on all deliverables

Campaign Management:

• Creating and managing ad campaigns across Meta, Google, LinkedIn, and TikTok
• Meeting performance KPIs across all campaigns
• Campaign monitoring, reporting, and optimisation

Design & Content Creation:

• Designing social media graphics and content using Canva
• Developing marketing collateral for clients
• WordPress website page design and updates
• Maintaining brand consistency across all deliverables
• Copywriting and content editing

Social Media Management:

• Account scheduling via Hootsuite and Sked Social
• Creating engaging visual content with compelling copy

Reporting & Analysis:

• Building performance reports with KPI benchmarks
• Using web analytics to identify optimisation opportunities
• Reviewing campaigns for budget and target compliance

Why Join Merge?

• Specialised Industry Focus: Develop deep expertise in hospitality and tourism marketing rather than generalist work
• Personalised Mentorship: Receive hands‑on training and mentorship in campaign execution and digital strategy
• Collaborative Culture: Join a vibrant, supportive team that emphasises innovation and collaboration
• Career Advancement: Ongoing advancement opportunities within a growing agency

You'll work alongside a collaborative team of digital marketing specialists, designers, and strategists. Develop deep expertise in hospitality and tourism marketing rather than generalist work. Work with some of Australia's most exciting brands. Receive personalised mentorship and hands‑on training from industry leaders with over 15 years of digital marketing experience. Join a supportive team that values creativity and results. Enjoy flexible working arrangements and real career advancement opportunities.