At a Glance
- Tasks: Provide exceptional customer service and administrative support in the Outpatients Department.
- Company: Join the dynamic team at Mercy Hospital for Women in Heidelberg.
- Benefits: Permanent part-time role with flexible hours and opportunities for career growth.
- Other info: Diverse and inclusive workplace, committed to gender equality and community support.
- Why this job: Make a meaningful difference in people's lives while developing your skills.
- Qualifications: Compassionate, adaptable, and motivated individuals with strong communication skills.
The predicted salary is between 30.75 - 30.75 $ per hour.
Employment Type: Permanent Part Time
Hours: 22.80 hours per fortnight
Shifts:
- Week 1 - Monday, Desk (7.60 hour shift)
- Week 2 - Monday, Desk and Friday, Desk (7.60 hour shifts)
Classification: HS1 $30.75 per hour
Location: Mercy Hospital for Women Heidelberg
Contact: The Leadership team
About the opportunity
The Patient Services Department is a dynamic, friendly team of over one hundred staff who provide administrative support to the clinical areas across the hospital. There are often many opportunities to grow and develop your career. The Administrative Officer plays an integral role in the functioning of MHW through the provision of exceptional customer service and administrative support.
Responsibilities
You will undertake various tasks in relation to the Outpatients Department including but not limited to:
- Meeting and greeting patients
- Patient bookings
- Actioning emails
- Answering phone calls and enquiries
- Other duties within the Patient Services Department as requested by the Patient Services Leadership Team and the Outpatient Clinical Team.
What you'll bring
You will be compassionate, resilient, enthusiastic, motivated, adaptable and have a positive, can-do approach. You will be committed to delivering an exceptional patient experience whilst displaying the Mercy values.
Required skills and experience
- Preferred experience with patient administrative systems, iPM, EHS and CPF
- Knowledge of MS Office, SharePoint and the ability to learn new applications within the required KPI guidelines adhering to Victorian Department of Health
- General knowledge of medical terminology desirable
- Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
- Exceptional attention to detail is essential
- A compassionate, flexible and positive approach to effective patient care and management.
- The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.
Evidence of qualifications and checks
- A current Police Check and Working with Children Check
- Proof of current influenza vaccination and other vaccination status consistent with public health orders.
Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people's lives - and your career.
Our Diversity & Inclusion
We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.
The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.
Administrative Officer – Outpatients Department in Melbourne employer: Mercy Hospitals Victoria
Mercy Hospitals Victoria offers a supportive and stable work environment, allowing employees to take pride in providing essential care to those in need. With over a century of experience, the organization provides numerous opportunities for professional growth and development, making it an attractive employer for healthcare professionals. Employees benefit from a collaborative culture and the chance to make a significant impact in their communities.
