Mercure Rockhampton is part of Accor, a global leader in hospitality with a network of over 5,000 hotels worldwide. At Mercure, we combine local charm with international standards, creating memorable stays for every guest. We pride ourselves on warm service, high standards, and a supportive team culture where people can thrive and grow.
Qualifications & experience
Minimum 12 months experience in hotel reception
Intermediate or higher computer skills including microsoft products
Current QLD RSA (or ability to obtain within 3 days of employment)
Hands-on, proactive and guest-focused approach
Ability to work a 7 day roster across both day and night shifts
Tasks & responsibilities
Check guests in and out
Reservations
Respond to incoming calls in a timely and professional manner
Operate PABX telephone system
Coordinate meeting room facilities
Maintain cleanliness and presentation of reception area
Knowledge of local area
Handle customer requests and complaints
Follow Accor policies and procedures + OHS procedures
Why Join Us?
Supportive and team-oriented workplace culture
Career development and growth opportunities
Work in a well-established regional hotel with strong guest demand
Employee benefits across La Vie Hotels & Resorts portfolio
Hotel Receptionist in Rockhampton employer: Mercure
Joining Accor as a Night Manager at Mercure Perth on Hay means becoming part of a vibrant team dedicated to guest satisfaction and operational excellence. With a strong focus on employee growth, you will benefit from mentorship by seasoned hospitality professionals and have the chance to shape your career in a supportive environment. Enjoy flexible working hours, competitive benefits, and the pride of contributing to a well-respected hotel operation in the heart of Perth.
