Duty Technician & Maintenance Supervisor
Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms across 9 separate blocks, tropical gardens, two beautiful pools, and a philosophy to slow down, feel well and discover local.
Discover more about Mercure Gold Coast at: www.mercuregoldcoastresort.com.au
Where you’ll be working
As Duty Technician Supervisor at Mercure Resort, there is variety in every day. Working across the 292 guest rooms, 2 pools, recreation areas, restaurant, conference spaces, lobby, reception, kitchens, and offices. You’ll support the Chief Engineer and maintenance team to ensure all areas are running smoothly.
What you'll be doing:
- This is a working supervisor position, requiring a hands‑on approach to maintenance operations while providing leadership & support to the engineering team
- Perform preventative maintenance across the resort
- Supervising and supporting a team of 4 Handypersons
- Prioritize and coordinate daily maintenance activities
- Diagnose, maintain, & repair mechanical, electrical & hydraulic systems
- Monitor contractor activities & compliance with Accor standards
- Monitor utility consumption & identify opportunities for energy conservation
- Support with rostering & staff training requirements
What you'll bring to the role:
- Experience supervising maintenance operations (ideally 2 years +)
- Strong technical knowledge of plant & equipment maintenance
- HVAC qualification and experience will be highly regarded
- Knowledge of hotel building services & maintenance
- Guest-focused mindset, delivering exceptional service standards
- Experience & efficiency using Microsoft Office Suite (HUB OS & Opera Cloud advantageous)
- Excellent communication and interpersonal skills
- Strong problem‑solving skills
- Proven ability to lead a small team & foster a positive team culture
- Safety First mindset & knowledge of Safe Work Practices
- Flexible availability, including occasional weekends & after‑hours
Why work with us:
- Complimentary meal on shift
- Free on‑site car parking
- Generous Discounts on accommodation and dining across Accor Hotels globally
- Family & Friends Discounts on accommodation, dining and more
- Complimentary Resort Night Stay or dining voucher on your annual anniversary each year
- Represent a resort centered around wellbeing, local connection and authenticity
Our commitment to Diversity & Inclusion:
We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work, and we’re proud to foster a culture of belonging. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know.
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Duty Technician & Maintenance Supervisor employer: Mercure
Joining Accor as a Night Manager at Mercure Perth on Hay means becoming part of a vibrant team dedicated to guest satisfaction and operational excellence. With a strong focus on employee growth, you will benefit from mentorship by seasoned hospitality professionals and have the chance to shape your career in a supportive environment. Enjoy flexible working hours, competitive benefits, and the pride of contributing to a well-respected hotel operation in the heart of Perth.
