Job Description
We are seeking a friendly and professional Guest Service Agent to join our team at Mercure Perth. As the face of our hotel, you'll be the star of the show - making sure every guest leaves with a smile and unforgettable memories from check-in to check-out!
- Roll out the red carpet! Greet and welcome guests with genuine warmth and enthusiasm, setting an amazing tone for their stay
- Master the art of check-in and check-out - keeping things smooth, accurate, and hassle-free for our guests
- Be a problem-solving superhero by handling guest inquiries and resolving issues with a can-do attitude and professionalism
- Become a Perth expert! Share insider knowledge about hotel amenities, services, and local attractions that'll make guests' stays absolutely unforgettable
- Team up with other departments to make guest requests happen and keep everyone comfortable and happy
- Keep the front desk looking sharp and organized - your workspace, your pride
- Handle payments and guest accounts with precision and confidence
- Be the champion of our hotel's commitment to excellence in customer service and professionalism - you're the difference-maker!
- Thrive in the fast-paced action! Juggle multiple tasks and adapt on the fly with energy and enthusiasm
- Shine bright by spotlighting our amazing hotel facilities and finding creative ways to enhance each guest's experience through thoughtful recommendations
- Offer and deliver valet parking services for our guests who arrive with vehicles
Guest Service Agent employer: MERCURE IT
At Mercure Perth on Hay, we pride ourselves on being an exceptional employer that values our team members and their growth. With a vibrant work culture that emphasises collaboration and support, we offer comprehensive training and development opportunities to help you excel in your role as a Food & Beverage Supervisor. Located in the heart of Perth, you'll enjoy a dynamic environment where your contributions directly enhance guest experiences, making every day rewarding and meaningful.
