At a Glance
- Tasks: Be the first point of contact for Members, guiding them through the claims process with empathy.
- Company: Capricorn, a member-focused organisation dedicated to providing excellent service.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Fast-paced role with a focus on teamwork and member satisfaction.
- Why this job: Make a real difference in Members' lives by helping them navigate their claims smoothly.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 45000 - 55000 $ per year.
Capricorn is seeking a Claims Support Officer to be the first point of contact for Members at claim lodgement, guiding next steps with empathy and professionalism. You will evaluate claim details, determine triage, and coordinate early actions such as service appointments and make-safe arrangements to deliver a seamless experience.
In this role, you will keep Members informed, process claims accurately, and support timely resolutions while managing high call volumes in a member-first environment.
Senior Claims Support Specialist employer: Mercor
At Mercor, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Remote Regulatory Response Specialist, you'll enjoy the flexibility of working from anywhere while contributing to cutting-edge financial AI solutions. We offer competitive benefits, ongoing professional development opportunities, and a collaborative environment that values your expertise and insights.
