At a Glance
- Tasks: Design and manage tech-touch strategies to boost customer retention and repeat purchases.
- Company: Join Mercha, a dynamic company focused on customer success and growth.
- Benefits: Enjoy a hybrid work setup, competitive salary, and opportunities for professional development.
- Other info: Collaborate with diverse teams in a vibrant Sydney CBD environment.
- Why this job: Make a real impact by shaping customer experiences and driving business growth.
- Qualifications: Experience in customer success and strong analytical skills are essential.
The predicted salary is between 63000 - 77000 $ per year.
- Mercha is seeking a Scale
- Customer
- Success
Manager: Tech Touch to design and own the tech‐touch motion that converts first orders into repeat purchases.
You'll manage a $700K run‐rate target, orchestrate onboarding, adoption, reactivation, and segmentation to decide who gets automation and when a human touch is needed.
This is a build role in APAC with a hybrid setup (3 days in Sydney CBD, 2 remote). You'll collaborate across lifecycle marketing, operations, and CS leadership to drive repeat
Scale CSM – Tech-Touch Growth Engine employer: mercha.com.au
At Mercha, we pride ourselves on being an innovative leader in the branded merchandise industry, offering a unique opportunity for the Head of Marketing to shape our brand's future. With a hybrid work model in vibrant Sydney, we foster a collaborative culture that values creativity and initiative, providing ample growth opportunities for our employees. Join us to not only market real products but also to be part of a mission that transforms how brands engage with their audiences, all while enjoying the support of a dynamic team and the freedom to make impactful decisions.
