Mercer Melbourne is seeking a strategic and collaborative Senior Change & Communications Manager to join our Contact Centre Leadership Team. You'll lead the delivery of strategic change initiatives across the Contact Centre, ensuring changes are well designed, adopted, and embedded into business-as-usual operations.
You'll also own governance and continuous improvement of the knowledge base to enable consistent, high-quality service delivery.
Senior Change & Communications Lead, Contact Centre in Melbourne employer: Mercer
Marsh is an exceptional employer that prioritises professional development and fosters a vibrant, inclusive culture in its Melbourne and Sydney offices. With a commitment to hybrid work, employees enjoy the flexibility of remote work while benefiting from collaborative in-office experiences, all within a global leader in risk and investment management. The company offers diverse career opportunities and a supportive environment where talented individuals can thrive and make a meaningful impact.
