Passenger Reduced Mobility Agent – Sydney International Airport

People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 202 locations in over 34 countries, across six continents. But at the heart of our business is our people.

If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey. We have exciting opportunities for Passenger Reduced Mobility Agents located at the International Terminal and are looking for energetic, positive individuals who are passionate about delivering impeccable customer service.

Important Note on Physical Requirements

This is a highly physical role. Successful candidates must be capable of performing duties that involve:

• Continuous walking throughout large terminal areas
• Safely operating and manoeuvring wheelchairs
• Supporting passengers with reduced mobility, including assisting with heavy personal items or baggage when required
• Pushing, pulling and guiding passengers over long distances
• Working on your feet for the majority of the shift

Candidates must be confident they can perform these physical tasks safely and consistently.

What you’ll be doing

• Assist and transport passengers requiring wheelchair assistance or Meet & Assist (MAAS) services to and from gates.
• Support passengers with reduced mobility and unaccompanied minors with baggage and personal belongings.
• Work closely with Passenger Service Supervisors to ensure seamless service delivery.
• Escort passengers connecting to further flights or terminals.
• Perform additional duties as directed by Managers or Supervisors.

Qualifications and Experience

• Ability to perform a highly active role, including pushing and manoeuvring passengers in wheelchairs
• Physical capability and stamina to perform a role requiring continuous standing, walking, pushing and lifting.
• Strong customer service and communication skills.
• High standard of professional grooming and presentation.
• Strong organisational skills and ability to work in a fast-paced environment.

What’s in it for you

• Above industry standard for remuneration
• Work for a global company with ongoing career opportunities
• Employee Assistance Program (EAP) - includes counselling, financial and legal guidance, critical-incident support, plus access to premium provider perks such as discounted wellness programs, coaching services, and exclusive partner offers designed to help you thrive in and out of work
• Paid parental leave for eligible employees
• Discounted car parking close to the airport
• On-site Physio, complimentary treatments for all team members
• Staff discount on duty-free items in the staff store, including cologne/perfume, wine and spirits, and make-up

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the hiring manager below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values.