Passenger Service Agent – Cairns Domestic Airport

Menzies Aviation is a global leader in aviation services, delivering aircraft ground handling and passenger services across more than 200 locations worldwide. At the heart of our success are our people, and we're looking for customer-focused individuals to join our Melbourne Airport team.

We are seeking a Part-Time Passenger Service Agent (min 20 hours per week with an average of 30 hours per week) to help deliver a seamless and positive travel experience for passengers at the Cairns Airport working on behalf of Virgin Australia.

Key responsibilities include:

• Providing exceptional customer service and curating a positive, memorable experience for our passengers
• Processing passenger check-in and boarding
• Verifying passports and travel documents
• Tagging baggage, allocating seats and issuing boarding passes
• Performing boarding gate duties and passenger announcements
• Ensuring compliance with safety, security, and airline procedures
• Providing support to passengers with special needs
• Operating multiple airline check-in systems proficiently
• Participating in training programs and delivering on-the-job training

About You

To be successful in this role, you will:

• Be available to work a 24/7 rotational roster, including early mornings, evenings, weekends and public holidays (essential).
• Have full and unrestricted working rights in Australia
• Hold a current QLD Driver Licence (minimum P1/P2)
• Have previous experience in customer service, hospitality, retail, travel, aviation or another fast-paced customer-facing environment.
• Be reliable, professional, and detail-oriented
• Thrive in a fast-paced environment
• Have strong communication, computer, and organisational skills
• Work well independently and as part of a team
• Maintain a high standard of personal presentation
• Be willing to complete a Police Check, ASIC Security Check, and pre-employment medical

What's in It for You?

• Career development opportunities within a global organisation
• Staff Travel within the Virgin Australia airlines network
• Discounted on-site car parking
• Comprehensive training and ongoing development
• Flexible working arrangements
• Supportive team culture focused on safety and excellence
• The opportunity to work in a dynamic airport environment where no two days are the same

Diversity & Inclusion

At Menzies Aviation, we are committed to building an inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds and experiences.

Recruitment Process

As part of our recruitment process, we may use a range of assessment methods to evaluate your suitability for the role. Reasonable adjustments are available throughout the process upon request.

Please note that we are seeking candidates who are genuinely interested in a long-term permanent part-time opportunity. Shortlisted candidates will be invited to attend an Interview or Assessment Day, where they will have the opportunity to meet our Recruitment Team and learn more about the role. Due to the high volume of applications, only shortlisted candidates will be contacted.