At a Glance
- Tasks: Support learners in online sessions and troubleshoot access issues.
- Company: Mentem by UNSW, a leader in innovative learning solutions.
- Benefits: Flexible hours, remote work, and a chance to grow your skills.
- Other info: Casual role with variable hours, perfect for students!
- Why this job: Join a mission-driven team aiming to secure 500,000 jobs by 2030.
- Qualifications: Great communication skills and experience with MS Teams and Outlook.
The predicted salary is between 13.5 - 16.5 $ per hour.
Mentem by UNSW is a business founded by the University of New South Wales, bringing together digital product technology, adult learning, and university subject-matter expertise to create outstanding learning experiences that address future-of-work challenges.
Our Mission: Secure 500,000 jobs by 2030.
Social Impact: Mentem extends UNSW's social vision to shape and progress a just society. With disruption changing the nature of work, Mentem provides solutions to ensure the workforce has the skills required to remain effective.
Learning Innovation: Mentem delivers capability uplifts to organisations in innovative ways.
Opportunity to Grow: We are a learning-driven organisation with ambitious growth plans for our programs, business, and people.
Flexible and Inclusive Culture: Enjoy our flexible workplace with hybrid working arrangements and a diverse, inclusive team. Collaborate directly with experts in learning design, client development, client success, strategy, and operations.
Job Description
Reporting to the Client Relationship Director, our client success team is responsible for the satisfaction and experience of our clients and learners in Mentem programs. Our Learner Support agents support learners, facilitators, and stakeholders in Mentem's live online sessions and asynchronous online learning tools. This involves troubleshooting access issues, noting and escalating learner questions or issues, and managing functions like breakout rooms and collaborative whiteboards. They may also respond to or escalate Tier 1 customer support enquiries via email and simple online tools.
About You
Work Arrangements: This is a fully-remote casual role, with a variable workload (from 0 - 10 hours per week) depending on project and program timelines. Workload and schedule will be confirmed weekly. Project onboarding Q&A, access to reference materials, and log-in access to required web apps will be provided.
Qualifications:
- Ability to work independently to a specified process
- Experience using MS Teams and Outlook
- Enjoy communicating and solving problems
Additional Information: This is a casual role; we are flexible with working hours and number of hours. We specifically need people who can work Fridays.
Remote Learner Support Specialist (Casual, Fridays) employer: Mentem
Mentem offers a dynamic and innovative work environment focused on adult learning and digital product technology. Employees have the opportunity to contribute to meaningful social impact by helping to secure jobs for individuals in a rapidly changing workforce. The company promotes flexibility with remote work options and a casual work culture, making it an attractive place for professionals seeking growth and purpose.
