At a Glance
- Tasks: Be the friendly face of our practice, managing patient interactions and ensuring smooth operations.
- Company: Established orthodontic practice focused on exceptional patient care since 2000.
- Benefits: Fixed-term contract with a supportive team and a dynamic work environment.
- Other info: Enjoy a role that values professionalism and a positive attitude.
- Why this job: Join us to make a positive impact on patients' experiences every day.
- Qualifications: 2+ years in reception, preferably in orthodontics or medical settings.
The predicted salary is between 47250 - 57750 $ per year.
We're seeking an experienced, well-presented, and highly organised Senior Receptionist to be the welcoming face of our front desk operation. This is a fixed-term 12 month contract.
Our practice has been operating since 2000 and is led by two principal orthodontists who have built the practice on delivering the highest level of individual orthodontic care to their patients.
This role is the centre of the practice and it's the first impression patients get of the Menai Orthodontics brand.
Working closely with the clinicians, treatment coordinators and the wider team, you'll contribute to the smooth day-to-day operation of our practice and play a key role in delivering an exceptional experience to every patient from the very first interaction.
Key Responsibilities...
- Manage patient check-in/out with warmth and professionalism
- Answer calls, emails and manage all front desk correspondence - ensuring follow through to completion
- Manage the E2E appointment process - scheduling new appointments, recalls, follow-ups, text-confirmations
- Monitor appointment availability and waitlists - regularly communicate with Practice Manager and Clinic on appointments adds and changes
- Prepare contracts and treatment agreements - ensuring accuracy
- Handling payments and banking
- Maintain accurate records on all patient interactions - ensuring compliance to practice and industry standards
- Coordinate communication between patients, clinicians and other team members.
- Maintain front desk / office supplies - stationary orders, kitchen supplies etc
- Ad hoc duties / activities as required
About You...
- You have 2+ years of reception / front desk experience in orthodontics, dental or medical (preferred)
- You're professional with a positive 'can-do' attitude.
- You're reliable, punctual, and committed to delivering high-quality patient care.
- You're calm under pressure and composed - ability to run the desk solo with confidence is essential.
- You take initiative, know how to juggle multiple tasks and still smile through it.
- #J-18808-Ljbffr
Senior Receptionist / Front Desk Coordinator in Sydney employer: Menai Orthodontics
Menai Orthodontics is an exceptional employer that prioritises a supportive and collaborative work environment, making it an ideal place for a Senior Receptionist to thrive. With a strong focus on individual patient care and a commitment to professional development, employees are encouraged to grow their skills while contributing to a positive patient experience. Located in Menai, the practice offers a vibrant community atmosphere, ensuring that every team member feels valued and integral to the success of the practice.
