An exciting and perfect opportunity. Electrification has arrived at Melville Mazda. A new era of Mazda.
Melville Mazda is seeking an exceptional Aftercare Manager to lead and grow our aftercare operations, delivering an outstanding customer experience while driving business performance and sales results.
This is an opportunity for a polished, commercially minded professional who understands the importance of building lasting customer relationships, developing business opportunities and leading by example.
We are looking for someone who combines exceptional interpersonal skills with a dynamic sales ability, a strong commercial mindset and the confidence to make a real impact. The person we seek is already experienced and those in Sales with exceptional results looking to take the next step in a rewarding career.
The Opportunity
As Aftercare Manager, you will play a pivotal role in enhancing the ownership experience for our customers, maximising aftercare opportunities and driving revenue growth within the business
Your responsibilities will include:
- Leading and developing the aftercare function to achieve outstanding results.
- Building strong, lasting relationships with customers.
- Identifying and maximising sales opportunities across aftercare products and warranties.
- Delivering an exceptional level of customer satisfaction and retention.
- Working collaboratively with the broader dealership team to drive business performance.
- Maintaining the highest standards of professionalism, presentation and customer engagement.
What We’re Looking For
The successful candidate will demonstrate:
- Exceptional interpersonal, communication and relationship-building skills.
- A polished, professional presentation and confident manner.
- A proven ability to sell, influence and negotiate.
- A dynamic, proactive approach to business development and revenue growth.
- Strong leadership, organisational and problem-solving abilities.
- A genuine passion for delivering an outstanding customer experience.
- Automotive industry experience will be highly regarded.
Why Join Melville Mazda?
We believe in recognising and rewarding talent.
- Generous remuneration package commensurate with experience and ability.
- The opportunity to take ownership of a key dealership department.
- A dynamic and supportive team environment with ongoing Management support.
- The opportunity to be part of an exciting period of growth for the Mazda brand.
- An exciting new chapter ahead with the anticipated arrival of the all-new Mazda CX-6e, bringing Mazda’s next generation of electric vehicle technology to the market.
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