Melton Entertainment Park (MEP) is an entertainment, community and sporting hub with a range of facilities that includes, 260 seat Bistro, extensive Conference and Events spaces, a 40 room 4 Star Mantra Hotel, Sports Bar, Gaming lounge and a state-of-the-art Harness Racing track. The venue operates 7 days a week.
The venue is operated by Harness Racing Victoria (HRV) with a related entity, HRV Management Limited (HML), trading as Melton Entertainment Park.
OUR VALUES
Purpose: Act with clear intent, consistency, and alignment to core objectives.
Respect: Extend it unconditionally; earn it through integrity and accountability.
Innovate: Strive for meaningful progress through thoughtful, transformative change.
Deliver: Fulfill every commitment with reliability, precision, and excellence.
Empathy: Seek to understand others by thoughtfully considering their perspectives and experiences.
KEY ACCOUNTABILITIES
Customer Service Management
- Demonstrate MEP Customer Service Standards
- Monitor level of customer service and in conjunction with senior management, recommend and implement training as required
- Assist other departments and team members where practical
- Available to make decisions regarding guest concerns and take responsibility for resolving problems
- Maintain a clean and compliant work environment
Operations
- Understanding and compliance with RSA/LCV TAB, Betcare & VGCCC Regulations
- Adhere to all MEP values, policies and procedures, OH&S, food and hygiene standards, professional venue presentation & cash control etc.
- Identify opportunities for continuous improvement in work processes and procedures and implement changes in workplace practices
- Actively promote MEP facilities and contribute to the development of new promotional activities for the Sports Bar to maximise revenues
- Manage self to optimum level attending training courses that fulfil development plan
- Accurate reconciliations of Tills & TAB reconciliation. Identify errors & variances and take appropriate action via DM’s
- Adhere to MEP cash handling policy
COMPETENCIES REQUIRED:
Key requirements are must-have experience, RSA and TAB licence
Qualifications
- RSA
- TAB Basics
- RSG & Gaming Licence (optional)
- Food Handlers Certificate
- First Aid & CPR (optional)
- Police check required on employment
Skills & Knowledge
- Demonstrated organisation, time management and prioritising skills
- Ability to follow instructions, work and make decisions under pressure
- Ability to stay calm in an emergency or high-pressure situation
- Advanced customer service skills and ability to use discretion to solve customer issues
- Ability to cope with the rigours of shift work including weekends and nights
- Previous experience in a multi-faceted hospitality venue including TAB, Bar and F&B
- Understanding of regulatory compliance including Liquor control Victoria, TAB, and VGCCC.
- You may at times be required to work at other tasks and areas as directed by the Operation Manager or General Manager.
AVAILABILITY
Must be available to work a rotating roster including days, nights, weekends and all major events.
In return excellent benefits are on offer including competitive salary, free onsite car parking, staff discounts, training and career development.
The successful applicant will be required to undergo background checks in accordance with company policy including a police check.
Melton Entertainment Park are an Equal Opportunity and Child Safe employer. We embrace diversity and are committed to child safety and supporting the best interests of children in all our operations. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.
#J-18808-Ljbffr
Sports Bar Attendant in Melton employer: Melton Entertainment Park
At Melton Entertainment Park, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values respect, innovation, and empathy. Our commitment to employee growth is evident through comprehensive training programs and career development opportunities, all while providing competitive salaries and benefits such as free onsite parking and staff discounts. Join us in creating memorable experiences in a dynamic environment that operates seven days a week, where your contributions truly matter.
