Join our Dynamic Team as a Warranty Administrator
Are you passionate about delivering exceptional customer service? Do you love a fast-paced environment where each day brings new customer challenges? If so, we want to talk to you!
About the company:
Ballarat Tractors is a family owned dealership with over 40 years of partnering with our customers and delivering, repairing and servicing well respected construction and agricultural brands including Kobelco, New Holland, Merlo, ASVs and more!
About the role:
As the Warranty Administrator, you will be responsible for the timely and accurate submission for all Warranty Claims across the five branches that make up the greater Ballarat / Melbourne Tractors group of Construction and Agricultural machinery dealerships. You will be working closely with our Service Managers and Service Advisors on a daily basis to ensure this important role delivers on the customer satisfaction levels that the group seeks to provide to all of its customers. Reporting to the General Service Manager, your key responsibilities will include:
- Reviewing and processing warranty claims in accordance with established policies, procedures, and manufacturer guidelines
- Working closely with the Service team to validate claims and coordinate warranty-related activities
- Monitoring claim progress and proactively communicating updates to customers and stakeholders
- Preparing and processing invoices for completed work orders
- Maintaining accurate records and ensuring warranty claims, documentation, and contracts are correctly registered within company systems
Our customers are our top priority, and you will be instrumental in delivering the quality service and support they deserve.
Preferred skills and experience:
- Detail-oriented and highly organised with a talent for multi-tasking
- A great problem solver, thriving under pressure
- A team player who values collaboration and positivity
- Experienced in the operations of a busy dealership and workshop
- Highly computer literate and a quick learner - DMS experience preferred
On offer:
- Full time, permanent role
- Competitive salary with monthly bonus system
- Work from our brand new state of the art Ballarat premises
- Supportive, friendly team and work environment
Ballarat Tractors believes that our employees are our greatest asset! We are dedicated to fostering a culture of excellence, teamwork and growth. If you are ready to take your career to the next level and make a difference to our customers' lives, we want to hear from you!
We are an equal opportunity employer, celebrate diversity and are committed to creating a safe and inclusive environment.
#J-18808-Ljbffr
Warranty Administrator in Ballarat employer: Melbourne Tractors
Melbourne Tractors is an exceptional employer that prioritises employee growth and a supportive work culture, making it an ideal place for a Parts Interpreter. With over 40 years of experience, this family-owned dealership offers competitive salaries, monthly bonuses, and a friendly team environment in Dandenong South, where you can thrive while delivering outstanding customer service. Join us to be part of a dynamic team that values collaboration and excellence, ensuring every day is rewarding and impactful.
