At a Glance
- Tasks: Be the face of our business, assisting customers and managing bookings.
- Company: Join a friendly, locally run business in Campbellfield.
- Benefits: Full training, stable hours, and a supportive team environment.
- Other info: Enjoy a varied role with no two days the same!
- Why this job: Make a real impact by helping customers find the right products.
- Qualifications: Great customer service skills and a knack for organisation.
The predicted salary is between 37800 - 46200 $ per year.
About the role
You’ll be the face of the business, the first person customers speak to on the phone and at the front counter. You’ll work in our business system (Odoo) and Microsoft 365 every day, and we use AI tools to help with quoting and admin. You’ll start with hands‑on training alongside our current coordinator.
Key responsibilities
- Answer incoming calls and help customers find the right product for their vehicle
- Create quotes for retail customers and follow them up
- Book jobs and send booking reminder texts
- Take customer keys and check vehicles in
- Close off completed jobs and invoices
- Photograph jobs on completion
- General admin to keep the office running smoothly
About you
- Great customer service skills; friendly, patient and confident on the phone and face to face
- Enjoy sales and following through to get the job booked
- Organised and accurate with details
- Computer proficient and quick to learn new systems
- Experience with Odoo, Microsoft 365 or AI tools such as ChatGPT or Claude is a bonus
- Knowledge of vehicles or the automotive industry is a big bonus, but not essential
About us
Melbourne Towbars & Trailer Centre is a busy, locally run business in Campbellfield. We fit towbars, wiring, roof racks, bullbars and other related accessories, both in our workshop and as mobile installs. We also run Ring Road Rentals, our trailer hire business. We’re a small, close team, and everyone’s work counts.
Monday to Friday, 7:30am – 4:30pm, no weekends
Full training from day one
Stable, friendly team and a varied role where no two days are the same
Customer Service, Sales & Admin Coordinator in Melbourne employer: Melbourne Towbars
Melbourne Towbars is an exceptional employer, offering a dynamic work environment in Campbellfield where skilled installers can thrive. With a strong focus on employee growth and development, we provide comprehensive training and opportunities to work on diverse projects across Melbourne, ensuring that every team member feels valued and empowered. Our commitment to high standards and quality workmanship fosters a collaborative culture, making it a rewarding place to build your career in the automotive industry.
