At a Glance
- Tasks: Assist patients with medical account enquiries and process payments accurately.
- Company: Join Melbourne Pathology, a leading diagnostic pathology lab in Victoria.
- Benefits: Full-time hours, supportive team environment, and opportunities for growth.
- Other info: Confidentiality is key; previous healthcare experience is a plus.
- Why this job: Make a difference in healthcare while developing your customer service skills.
- Qualifications: Strong attention to detail and excellent communication skills required.
The predicted salary is between 47250 - 57750 $ per year.
Melbourne Pathology is one of Victoria’s largest diagnostic pathology laboratories, committed to providing high quality healthcare throughout metropolitan Melbourne, regional Victoria and interstate. A vacancy exists for a full-time employee in our Accounts Receivable department, working 76 hours per fortnight. The position will require the incumbent to work 5 days per week, between the hours of 8am – 5pm.
Duties will include:
- Answering a high volume of calls
- Assisting patients with their Medical Account enquiries
- Processing various payment types accurately
- Checking data discrepancies with Medicare; DVA; WorkCover; Private Health Funds
- Investigation and follow up outstanding aged accounts
- Strong attention to detail
The successful applicant must have excellent attention to detail, a high level of customer service as well as professional telephone manner, communication skills, show good initiative, be enthusiastic to learn, and the ability to work in a high-pressure environment. Confidentiality is extremely important in this role. Previous experience in the health care industry or knowledge of the Medicare Rebate system would be highly advantageous.
Customer Service Representative in Melbourne employer: Melbourne Pathology
Melbourne Pathology is an exceptional employer, offering a dynamic work environment at the Epworth Hospital in Richmond, where you can make a meaningful impact on healthcare delivery. With a strong commitment to employee development, we provide extensive training opportunities and foster a collaborative culture that values teamwork and innovation. Our focus on quality healthcare ensures that you will be part of a dedicated team, working in state-of-the-art facilities while enjoying the benefits of a full-time role with rotating shifts.
