Workshop Manager

Melbourne North Truck Centre is a subsidiary of the CMV family-owned group of companies and is proud to be a privately owned Australian-based company, with over 90 years of operation and experience. We have 2000 staff nationally and continue to grow, promoting from within and working with some of the best in the business.

Our success is highly driven by our core values: Safety First, Can Do, Ask The Question, Do the Right Thing, and Mutual Respect. We apply these in equal measures to not only our employees but also our customers and the community.

This is a rare and rewarding opportunity for a motivated Service Workshop Manager/Supervisor to lead, support and manage the daily operations within our busy Service Workshop. This role plays a key part in driving the performance and efficiency of the workshop team while ensuring high-quality service outcomes, safety standards, and customer satisfaction. The successful candidate will demonstrate strong leadership, a focus on continuous improvement, and a commitment to maintaining manufacturer standards and company policies.

Key Responsibilities:

• Oversee and coordinate daily workshop operations, ensuring productivity, efficiency, and quality standards are met.
• Support and lead workshop staff, ensuring they have the tools, training, and direction needed to perform at their best.
• Ensure all work is completed to manufacturer specifications and within agreed timeframes.
• Oversee apprentice and technician training, development, and performance reviews.
• Promote and enforce safe work practices and compliance with company policies and procedures.
• Monitor and manage workshop performance, productivity, and workflow.
• Deliver outstanding customer service, ensuring all customer concerns are addressed promptly and effectively.
• Collaborate closely with the Service Manager to achieve key performance objectives and continuous improvement initiatives.
• Maintain accurate and detailed service records and reporting.

Skills and Experience:

• Proven experience in a workshop leadership or supervisory role within the automotive or heavy vehicle industry.
• Strong technical knowledge of service and repair processes.
• Excellent communication and interpersonal skills with the ability to build effective relationships across all levels.
• A hands-on leader with a commitment to safety, teamwork, and service excellence.
• Strong organisational and problem-solving skills, with the ability to manage multiple priorities.
• Sound computer literacy and familiarity with service management systems.

Amazing Employee Benefits!

In return for your dedication and commitment you will receive excellent employee benefits:

• A generous remuneration package including company vehicle.
• Fully maintained company vehicle, laptop, and phone.
• Generous parental leave and study leave policies.
• Paid volunteering leave when participating in approved volunteering opportunities.
• Free on-site barista coffee.
• Opportunities to support community partnerships with our Group CMV Foundation.
• Become a part of the longstanding and highly successful CMV Group.
• Enjoy annual company dinners and picnics.
• Improve your wellbeing with CMV care including access to discounted fitness programs.
• Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle.

At Melbourne North Truck Centre, we believe our people are our greatest asset. We are very proud of our success which is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. These are applied in equal measures to our employees, customers and the community and demonstrated by everyone within our businesses.