Customer Service Clerk in Melbourne

Work Location: The RMH Parkville (City campus) The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital. Customer Service Clerk 2x part time opportunities available, fixed term until May 2027.

Join our busy Specialist Clinic with over 195,000 attendances per year! Close to public transport | Career Progression | Salary packaging. Join the Specialist Clinics team at The Royal Melbourne Hospital and play an important role in helping patients navigate their outpatient care. Supporting over 195,000 attendances each year, you’ll be a key point of contact for patients and referrers, coordinating appointments, managing referrals and responding to enquiries across a diverse range of services. This is an opportunity for an organised, customer-focused administrator who enjoys working with people, managing competing priorities and contributing to a positive patient experience.

What you’ll be doing:

• Register patients, create referrals and maintain accurate records.
• Manage waitlists and coordinate appointment requests.
• Provide reception support for in-person and Telehealth appointments.
• Respond to patient enquiries via phone, email, SMS and online portals.
• Liaise with multidisciplinary teams to support coordinated patient care.

About you:

• A caring and patient-focused approach, with a commitment to improving access to care.
• Professional presentation and strong communication skills when liaising with a range of healthcare stakeholders.
• Relevant clerical experience and well-developed administrative skills.
• Excellent data entry skills and a high level of accuracy.
• Previous experience managing phone enquiries, ideally in a call centre environment.
• The ability to work in a fast-paced environment and prioritise competing demands.

Benefits of Working at RMH:

• Meaningful Work: Make a real difference in the lives of patients, families and our community.
• Career Growth: Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging: Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation: Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence: Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits: Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct: Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check. The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve. RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards. As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.