At a Glance
- Tasks: Provide top-notch service to MCC members and guests, both in-person and online.
- Company: Join a vibrant team at MCC, where member satisfaction is our priority.
- Benefits: Flexible hours, dynamic work environment, and the chance to meet diverse people.
- Other info: Ideal for those who love teamwork and thrive in a fast-paced setting.
- Why this job: Be part of exciting events and create memorable experiences for our members.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 49500 - 60500 $ per year.
In this role you will provide accurate, timely and high-quality service to MCC members during the week and on match days. This includes assisting with and resolving member and guest enquiries in person at Membership Services, as well as via email, web messaging and phone.
To be successful in this role, you will have experience in the delivery of exceptional customer service, with preferable experience with ticketing systems and Microsoft Dynamics 365. This role would require excellent verbal communication skills, a friendly and welcoming manner with high attention to detail.
You will also demonstrate:
- Clear and effective communication skills
- A welcoming and professional approach when supporting members and guests
- The ability to build positive relationships with a diverse range of people
- Strong organisational skills and the ability to manage multiple enquiries
- The ability to identify customer needs and provide appropriate solutions
This role is well suited to individuals who enjoy supporting people and contributing to a positive member experience. This role requires a level of flexibility where you will be required to be available for event day duties on weeknights, public holidays and weekends, as well as the ability to work throughout the week, so it is important you are reliable to commit to roster.
Club Services Representative in Melbourne employer: Melbourne Cricket Club
Melbourne Cricket Club offers a dynamic work environment focused on the transformative power of live sport, entertainment, and culture. Employees benefit from opportunities to engage in historical research and contribute to significant projects within an iconic institution. The club values teamwork, inspiration, and respect, fostering a collaborative atmosphere for professional growth.
