Lead strategic sales initiatives to grow Corporate, Entertainment, Association and Government segments delivering against customer satisfaction and revenue targets. You'll proactively identify opportunities, convert leads, and manage accounts with a commercial focus and a passion for exceptional service. You'll collaborate closely with Sales, Food & Beverage, Marketing, Event Planning and Operations to bring seamless, high-impact events to life. Cultivate strong partnerships with clients, industry leaders, community organisations and local precinct stakeholders championing MCEC as a world-class event destination.
Key responsibilities
Prepare, present and follow up proposals in a timely manner
Undertake detailed site inspections of MCEC for customers, key stakeholders and industry partners
Effectively manage and further develop a portfolio of corporate, entertainment, association and government accounts across a wide cross section of market segments to retain and increase business and revenue
Implement Strategic Account Management for a set portfolio of accounts, including establishing productive, professional relationships with key personnel and proactively assessing, clarifying and validating customer needs on an ongoing basis
Assist in the preparation and implementation of an annual sales plan for the Sales and Customer Experience team, in conjunction with the overall business plan
Contribute to and participate in a range of sales strategies and activities, including sales calls, trade shows, networking events and other relationship-building activities
About you
Proven experience in a sales/account management role within the MICE industry
Exceptional skills in presentation, communication and negotiation with the ability to do this at a senior level
Demonstrated high level of interpersonal skills
Skilled in conflict resolution
A successful track record in interpreting and delivering customer expectations and needs
Advanced computer literacy with demonstrated knowledge of Microsoft Office Suite
Experience with Momentus (EBMS) software or similar would be desirable
About us
With over 30 years of event management expertise, the Victorian Convention and Event Trust (VCET) is the powerhouse behind two of Victoria's most iconic venues—Melbourne Convention and Exhibition Centre (MCEC) and Nyaal Banyul Geelong Convention and Event Centre. VCET oversees the strategic direction and operational management of both venues, ensuring they deliver world-class events and experiences. MCEC offers world-class facilities, including expansive exhibition halls, flexible meeting spaces, and a state-of-the-art plenary that hosts everything from global conferences to live entertainment and community events. Nyaal Banyul, meaning 'open your eyes to the hills' in Wadawurrung language and deeply embedded in layers of Country, immerses you in the sky, sea, and land around you.
Flexibility – Hybrid work, 14 weeks paid parental leave, and special leave for life's moments
Career Growth – Training, mentorship, and opportunities across two venues
Wellbeing Support – Healthy Day Leave, pet leave, confidential counselling, financial coaching, and discounted gym access
Exclusive Perks – Free and Subsidised meals, discounts for on-site parking, on-site dry cleaning, Fitness Passport, health insurance, childcare discounts, and free event tickets
Account Manager employer: Melbourne Convention & Exhibition Centre
At the Victorian Convention & Event Trust (VCET), we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity, inclusivity, and teamwork. Located at the iconic Melbourne Convention and Exhibition Centre, our team enjoys opportunities for professional growth through innovative programs focused on leadership and organisational development, all while contributing to world-class events that shape Victoria's reputation as a global destination. With a commitment to employee well-being and a supportive environment, VCET is dedicated to fostering a workplace where every individual can thrive and make a meaningful impact.
Contact Details:
Melbourne Convention & Exhibition Centre Recruitment Team
